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How can employees engage customers? : application of social penetration theory to the full-service restaurant industry by gender
Hwang, Jinsoo; Han, Heesup; Kim, Seongseop - In: International journal of contemporary hospitality management 27 (2015) 6, pp. 1117-1134
Persistent link: https://www.econbiz.de/10011403001
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Causal relationships between table game players’ perceptions of service quality, perceived winning, and game spending : moderating effects of demographic factors
Jeon, Sang Mi; Magnini, Vincent P.; Kim, Insin; Hyun, … - In: International journal of contemporary hospitality management 25 (2013) 6, pp. 922-944
Persistent link: https://www.econbiz.de/10010125916
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The role of effective service provider communication style in the formation of restaurant patrons' perceived relational benefits and loyalty
Kim, Insin; Jeon, Sang Mi; Hyun, Sunghyup Sean - In: Journal of travel and tourism marketing 28 (2011) 7/8, pp. 765-786
Persistent link: https://www.econbiz.de/10009411364
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The role of relationship marketing investments in customer reciprocity
Lee, Jin-soo; Kim, Seongseop; Pan, Steve - In: International journal of contemporary hospitality management 26 (2014) 8, pp. 1200-1224
Persistent link: https://www.econbiz.de/10010467931
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How do tourists' memorable local gastronomy experiences and their personal gastronomic traits influence destination loyalty? : a fuzzy set approach
Badu-Baiden, Frank; Correia, Antónia; Kim, Seongseop - In: Journal of travel and tourism marketing 39 (2022) 5, pp. 501-515
Persistent link: https://www.econbiz.de/10013483074