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Personal traits and customer responses to CSR perceptions in the banking sector
Pérez, Andrea; Rodríguez del Bosque, Ignacio A. - In: The international journal of bank marketing : IJBM 35 (2017) 1, pp. 128-146
Persistent link: https://www.econbiz.de/10011617865
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The stakeholder management theory of CSR : a multidimensional approach in understanding customer identification and satisfaction
Pérez, Andrea; Rodríguez del Bosque, Ignacio A. - In: The international journal of bank marketing : IJBM 34 (2016) 5, pp. 731-751
Persistent link: https://www.econbiz.de/10011606427
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Customer responses to CSR in the Pakistani banking industry
Khan, Zia; Ferguson, David; Pérez, Andrea - In: The international journal of bank marketing : IJBM 33 (2015) 4, pp. 471-493
Persistent link: https://www.econbiz.de/10011384253
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Customer CSR expectations in the banking industry
Pérez, Andrea; Rodríguez del Bosque, Ignacio A. - In: The international journal of bank marketing : IJBM 32 (2014) 3, pp. 223-244
Persistent link: https://www.econbiz.de/10010366744
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The impact of customer sexual harassment on customer-oriented OCB : a social exchange perspective
Zhu, Hong; Ye, Yijiao; Zhou, Mingjian; Li, Yaoqi - In: International journal of contemporary hospitality management 35 (2023) 12, pp. 4555-4573
Persistent link: https://www.econbiz.de/10014430138
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The antecedents of customer mistreatment : a meta-analytic review
Liu, Pei; Ma, Yu; Li, Xin; Peng, Caodie; Li, Yaoqi - In: International journal of contemporary hospitality management 34 (2022) 8, pp. 3162-3200
Persistent link: https://www.econbiz.de/10013412857