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An empirical investigation of tourist’s choice of service delivery options : SSTs vs service employees
Kaushik, Arun Kumar; Rahman, Zillur - In: International journal of contemporary hospitality management 29 (2017) 7, pp. 1892-1913
Persistent link: https://www.econbiz.de/10011777026
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Co-creation in hotel service innovation using smart phone apps : an empirical study
Sarmah, Bijoylaxmi; Kamboj, Shampy; Rahman, Zillur - In: International journal of contemporary hospitality management 29 (2017) 10, pp. 2647-2667
Persistent link: https://www.econbiz.de/10011777136
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Development of a scale to measure hotel brand experiences
Khan, Imran; Rahman, Zillur - In: International journal of contemporary hospitality management 29 (2017) 1, pp. 268-287
Persistent link: https://www.econbiz.de/10011611188