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~isPartOf:"International journal of electronic commerce : IJEC"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
E-commerce
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Electronic Commerce
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Online retailing
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Blázquez, Marta
1
Chin, Wynne W.
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Chowa, Charles
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Mathies, Christine
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Piyathasanan, Bhuminan
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International journal of electronic commerce : IJEC
Journal of retailing and consumer services
81
The service industries journal
23
International journal of hospitality management
20
Journal of business research : JBR
20
Journal of internet commerce
19
International journal of electronic marketing and retailing : IJEMR
18
Cogent business & management
17
International journal of electronic customer relationship management : IJECRM
17
Asia Pacific journal of marketing and logistics
16
Journal of hospitality marketing & management
16
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
15
International journal of business information systems : IJBIS
14
International journal of contemporary hospitality management
14
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
14
Service business
13
The TQM journal : the international review of organizational improvement
13
International journal of quality & reliability management
12
Services marketing quarterly
12
International journal of e-business research : an official publication of the Information Resources Management Association
11
International journal of quality and service sciences
11
Journal of travel and tourism marketing
11
The journal of services marketing
11
International journal of retail and distribution management
10
Psychology & marketing
10
SpringerLink / Bücher
10
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
9
Journal of the Academy of Marketing Science
9
Tourism management : research, policies, practice
9
Electronic commerce research and applications
8
Information systems and e-business management : ISeB
8
International journal of services and operations management : IJSOM
8
Journal of Asian finance, economics and business : JAFEB
8
Journal of marketing
8
Journal of open innovation : technology, market, and complexity
8
Journal of strategic marketing
8
The international journal of bank marketing : IJBM
8
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
7
European journal of marketing : EJM
7
International journal of business excellence : IJBEX
7
Journal of Contemporary Issues in Business and Government
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ECONIS (ZBW)
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1
A hierarchical model of virtual experience and its influences on the perceived value and loyalty of customers
Piyathasanan, Bhuminan
;
Mathies, Christine
;
Wetzels, Martin
- In:
International journal of electronic commerce : IJEC
19
(
2014/2015
)
2
,
pp. 126-158
Persistent link: https://www.econbiz.de/10011433898
Saved in:
2
The effects of apologies for service failures in the global online retail
Sengupta, Sanchayan
;
Ray, Daniel
;
Trendel, Olivier
;
Van …
- In:
International journal of electronic commerce : IJEC
22
(
2018
)
3
,
pp. 419-445
Persistent link: https://www.econbiz.de/10011884544
Saved in:
3
Fashion shopping in multichannel retail : the role of technology in enhancing the customer experience
Blázquez, Marta
- In:
International journal of electronic commerce : IJEC
18
(
2013/14
)
4
,
pp. 97-116
Persistent link: https://www.econbiz.de/10010391419
Saved in:
4
Do customers identify with our website? : the effects of website identification on repeat purchase intention
King, Ruth C.
;
Schilhavy, Richard A. M.
;
Chowa, Charles
; …
- In:
International journal of electronic commerce : IJEC
20
(
2015/2016
)
3
,
pp. 319-354
Persistent link: https://www.econbiz.de/10011497351
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