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Design of a generic customer relationship strategy management system
Kwok, K. C. M.; Choy, King Lun; Lau, Henry; Kwock, S. K. - In: International journal of electronic customer … 1 (2007/08) 2, pp. 109-131
Persistent link: https://www.econbiz.de/10003754311
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Electronic customer relationship management applications and consumer trust in e-commerce
Lazakidou, Athina; Ilioudi, Stamatia; Siassiakos, … - In: International journal of electronic customer … 2 (2008) 3, pp. 262-275
Persistent link: https://www.econbiz.de/10003779497
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Theoretical model of internet shopping : evidence from a survey in Japan
Atchariyachanvanich, Kanokwan; Okada, Hitishi; … - In: International journal of electronic customer … 2 (2008) 1, pp. 16-33
Persistent link: https://www.econbiz.de/10003772079
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The role of satisfaction and trust in mobile CRM activities
Lee, Dong-il; Sohn, Changsoo; Lee, Hyejun - In: International journal of electronic customer … 2 (2008) 2, pp. 101-119
Persistent link: https://www.econbiz.de/10003836324
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Developing online customer satisfaction strategic maps : with Iranian online retailing case studies
Tabaei, Zahra; Fathian, Mohammad - In: International journal of electronic customer … 6 (2012) 1, pp. 87-112
Persistent link: https://www.econbiz.de/10009578908
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Testing cloud computing for customer satisfaction and loyalty
Guimaraes, Tor; Paranjape, Ketan - In: International journal of electronic customer … 8 (2014) 1/3, pp. 72-86
Persistent link: https://www.econbiz.de/10011471138
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Internet banking services as tool of CRM : a study of customer satisfaction in the National Capital Region, Delhi
Singh, Shamsher; Sirohi, Naveen J. - In: International journal of electronic customer … 8 (2014) 1/3, pp. 101-118
Persistent link: https://www.econbiz.de/10011471152
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Customer attribution of service failure and its impact in social commerce environment
Kim, Yaeeun; Chang, Younghoon; Siew Fan Wong; Park, … - In: International journal of electronic customer … 8 (2014) 1/3, pp. 136-158
Persistent link: https://www.econbiz.de/10011471162
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A study of customer care and satisfaction towards hotel service quality
Hung, Li-Mei; Chen, Chien-Chou - In: International journal of electronic customer … 7 (2013) 3/4, pp. 161-172
Persistent link: https://www.econbiz.de/10010396379
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Integrated CRM strategy to improve the satisfaction of mobile telephone customers
Sastry, M. K. S.; Ramsingh, Sanjay - In: International journal of electronic customer … 5 (2011) 1, pp. 46-57
Persistent link: https://www.econbiz.de/10009296350