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~isPartOf:"International journal of electronic customer relationship management : IJECRM"
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International journal of electronic customer relationship management : IJECRM
Journal of business research : JBR
1,048
Journal of retailing and consumer services
801
Industrial marketing management : the international journal for industrial and high-tech firms
579
International journal of hospitality management
424
Technological forecasting & social change : an international journal
339
SpringerLink / Bücher
308
The journal of services marketing
291
International journal of production research
289
European journal of operational research : EJOR
278
NBER working paper series
277
The journal of business & industrial marketing
275
Management science : journal of the Institute for Operations Research and the Management Sciences
252
Journal of the Academy of Marketing Science
247
The service industries journal
234
Springer eBook Collection
219
International journal of contemporary hospitality management
202
Journal of strategic marketing
199
International journal of production economics
196
Tourism management : research, policies, practice
193
Finance research letters
186
Journal of marketing
180
Psychology & marketing
176
Asia Pacific journal of marketing and logistics
173
Journal of hospitality marketing & management
168
Discussion papers / CEPR
164
Information systems research : ISR
160
Cogent business & management
155
Business horizons
150
Journal of travel and tourism marketing
149
Journal of retailing
144
Journal of service management
143
The journal of product & brand management
143
CESifo working papers
140
Marketing intelligence & planning
134
Discussion paper series / IZA
132
Journal of service research : JSR
131
Marketing science
129
The journal of brand management : an international journal
126
Journal of open innovation : technology, market, and complexity
125
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ECONIS (ZBW)
149
OLC EcoSci
9
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1
Artificial intelligence in the digital customer journey
Araújo, Catarina
;
Gonçalves, Rui
;
Costa, Renato J. …
- In:
International journal of electronic customer …
13
(
2022
)
3
,
pp. 248-271
Persistent link: https://www.econbiz.de/10014309478
Saved in:
2
Evaluating the satisfaction index using automated interaction service and customer knowledgebase : a big data approach to CRM
Chiranjeevi, H. S.
;
Shenoy, Manjula K.
;
Diwakaruni, Syam S.
- In:
International journal of electronic customer …
12
(
2019
)
1
,
pp. 21-39
Persistent link: https://www.econbiz.de/10012253350
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3
Visual photography's influences on hotel selection : an analysis using e-booking as a comparative platform
Sánchez-Torres, Javier A.
;
Palacio-López, Sandra-Milena
; …
- In:
International journal of electronic customer …
14
(
2024
)
2
,
pp. 128-142
Persistent link: https://www.econbiz.de/10015064308
Saved in:
4
Relationship marketing research (1983-2012) : an academic review and classification
Yadav, Brijesh Kumar
;
Singh, Abhijeet
- In:
International journal of electronic customer …
8
(
2014
)
4
,
pp. 221-250
Persistent link: https://www.econbiz.de/10011471518
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5
Theoretical investigation of the antecedent role of review valence in building electronic customer relationships
Liu, Ran
;
Ford, John B.
;
Raajpoot, Nusser
- In:
International journal of electronic customer …
13
(
2022
)
3
,
pp. 187-202
Persistent link: https://www.econbiz.de/10014309474
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6
Enhancing customer loyalty in financial service through harnessing relationship marketing : the mediating effects of brand image
Pramanik, Shah Alam Kabir
;
Azam, Md. Shah
;
Rakib, Md. …
- In:
International journal of electronic customer …
14
(
2024
)
2
,
pp. 181-205
Persistent link: https://www.econbiz.de/10015064323
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7
The mediating effect of marketing capability in the relationship between CRM on business performance in Indonesia and Thailand service industry
Fatmawati, Indah
;
Nuryakin
;
Siriyota, Kumpanat
- In:
International journal of electronic customer …
13
(
2021
)
2
,
pp. 99-116
Persistent link: https://www.econbiz.de/10012939786
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8
Transparency in SERVQUAL model to deal with information-enabled customers
Agrawal, Shiv Ratan
- In:
International journal of electronic customer …
13
(
2021
)
2
,
pp. 117-145
Persistent link: https://www.econbiz.de/10012939796
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9
The impact of e-service quality and ease of use of e-customer relationship management : a study of mobile phone services in Jordan
Al-nassar, Bilal Ali Yaseen
- In:
International journal of electronic customer …
13
(
2021
)
2
,
pp. 146-165
Persistent link: https://www.econbiz.de/10012939797
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10
Customer relationship management activities in e-banking : the case of Iranian banks
Keramati, Abbas
;
Farshid, Mana
;
Salehi-Sangari, Esmail
; …
- In:
International journal of electronic customer …
3
(
2009
)
3
,
pp. 207-235
Persistent link: https://www.econbiz.de/10003897763
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