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Testing the superiority and dimensionality of SERVQUAL vs. SERVPERF in higher education
Bayraktaroglu, Gul; Atrek, Banu - In: Quality management journal : QMJ 17 (2010) 1, pp. 47-59
Persistent link: https://www.econbiz.de/10003962116
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Comparative analysis of quality function deployment methodologies : a case study analysis
Singh, Rahul K.; Elrod, Cassandra C.; Cudney, Elizabeth A. - In: Quality management journal : QMJ 19 (2012) 1, pp. 7-23
Persistent link: https://www.econbiz.de/10009500658
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An empirical study on quality improvement in higher education institutions with reference to selected processes
Mulay, Rahul V.; Khanna, Vandana Tandon - In: Quality management journal : QMJ 28 (2021) 1, pp. 41-56
Persistent link: https://www.econbiz.de/10012425476
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Understanding the quality management of private universities in Bangladesh : a hierarchical model
Hossain, Md. Moazzem; Hossain, Mohammad Alamgir - In: Quality management journal : QMJ 26 (2019) 4, pp. 191-206
Persistent link: https://www.econbiz.de/10012309574
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A total quality service framework for private higher education in South Africa
Van Schalkwyk, Riaan Dirkse; Steenkamp, Rigard Johan - In: Quality management journal : QMJ 27 (2020) 2, pp. 106-119
Persistent link: https://www.econbiz.de/10012309610
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Applying statistical process control to teaching quality assurance at higher education institutions
Bi, Henry H. - In: Quality management journal : QMJ 29 (2022) 2, pp. 145-157
Persistent link: https://www.econbiz.de/10013271176
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A framework to identify best quality management practices and techniques tor diverse production ramp-up environments : propositions for future research
Leffakis, Zachary Moran - In: Quality management journal : QMJ 23 (2016) 1, pp. 20-44
Persistent link: https://www.econbiz.de/10011482202
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A game-based approach to raise quality awareness in ramp-up processes
Brauner, Philipp; Philipsen, Ralf; Fels, Antonia; … - In: Quality management journal : QMJ 23 (2016) 1, pp. 55-69
Persistent link: https://www.econbiz.de/10011482225
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Using Six Sigma, lean, and simulation to improve the phlebotomy process
Huang, Yunqu; Klassen, Kenneth J. - In: Quality management journal : QMJ 23 (2016) 2, pp. 6-21
Persistent link: https://www.econbiz.de/10011486789
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Perceptions of Lean Six Sigma : a multiple case study in the financial services industry
Lameijer, Bart A.; Veen, David T. J.; Does, Ronald J. M. M. - In: Quality management journal : QMJ 23 (2016) 2, pp. 29-56
Persistent link: https://www.econbiz.de/10011486810