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~isPartOf:"International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA"
~language:"ell"
~language:"eng"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
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International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
The journal of services marketing
15
The service industries journal
12
Journal of service management
9
Journal of service research : JSR
9
Services marketing quarterly
9
Journal of retailing and consumer services
8
Journal of business research : JBR
7
International journal of services and operations management
5
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
5
Journal of service research
5
International journal of hospitality management
4
European journal of marketing : EJM
3
International journal of business innovation and research : IJBIR
3
International journal of contemporary hospitality management
3
International journal of quality and service sciences
3
International journal of services, economics and management
3
Journal of service theory and practice
3
Psychology & marketing
3
Service business
3
Acta oeconomica : periodical of the Hungarian Academy of Sciences
2
European journal of marketing
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International journal of business and globalisation : IJBG
2
International journal of innovation management
2
International journal of productivity and quality management : IJPQM
2
International journal of retail and distribution management
2
International journal of services and operations management : IJSOM
2
Inventi impact: retailing & consumer services
2
Journal of air transport management
2
Journal of international consumer marketing
2
Journal of marketing
2
Journal of marketing theory and practice
2
Journal of retailing
2
Journal of service theory and practice : JSTP
2
Journal of the Academy of Marketing Science
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Management science : journal of the Institute for Operations Research and the Management Sciences
2
Nepalese journal of economics : a publication of Uniglobe College
2
Service business : an international journal
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Tourism analysis : an interdisciplinary tourism & hospitality journal
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A quality system's impact on the
service
experience
Smith, Jeffery
;
Anderson, Sidney
;
Fox, Gavin
- In:
International journal of operations & production …
37
(
2017
)
12
,
pp. 1817-1839
Persistent link: https://www.econbiz.de/10011814762
Saved in:
2
To tweet or not to tweet? : exploring the effectiveness of
service
recovery strategies using social media
Fan, Ying
;
Niu, Run Hong
- In:
International journal of operations & production …
36
(
2016
)
9
,
pp. 1014-1036
Persistent link: https://www.econbiz.de/10011566440
Saved in:
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