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~isPartOf:"International journal of quality and service sciences"
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International journal of quality and service sciences
Journal of business research : JBR
24
Journal of service management
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Journal of Service Management
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Conjoint measurement : methods and applications
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The TQM Journal
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International journal of service industry management : IJSIM
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Journal of Services Marketing
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Journal of retailing and consumer services
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The TQM journal : the international review of organizational improvement
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Managing service quality : MSQ ; an international journal
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The journal of services marketing
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Conjoint measurement : methods and applications ; with 91 tables
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Industrial marketing management : the international journal for industrial and high-tech firms
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IFN Working Paper
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IFN working paper
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Advances in services innovations
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Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
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Customer retention in the automotive industry : quality, satisfaction and loyalty
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European management journal : publ. twice a year for the Scottish Business School
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Handbook of service science ; [Vol. 1]
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Innovation of strategic reflexivity
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International Journal of Quality and Service Sciences
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International journal of production economics
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Improving the prerequisites for customer satisfaction and performance : a study of policy deployment in a global truck company
Edvardsson, Bo
;
Gustafsson, Anders
;
Roos, Lars-Uno
- In:
International journal of quality and service sciences
2
(
2010
)
2
,
pp. 239-258
Persistent link: https://www.econbiz.de/10003996753
Saved in:
2
Improving the prerequisites for customer satisfaction and performance : a study of policy deployment in a global truck company
Edvardsson, Bo
;
Gustafsson, Anders
;
Roos, Lars-Uno
- In:
International journal of quality and service sciences
2
(
2010
)
2
,
pp. 239-258
Persistent link: https://www.econbiz.de/10009890266
Saved in:
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