Narrow search
Showing 1 - 10 of 13
Cover Image
A new conceptualization of service innovation gounded in S-D logic and service systems
Edvardsson, Bo; Tronvoll, Bård - In: International journal of quality and service sciences 5 (2013) 1, pp. 19-31
Persistent link: https://www.econbiz.de/10010146814
Cover Image
Why is service-dominant logic based service system better?
Edvardsson, Bo; Ng, Gloria; Choo, Zhi Min; Firth, Robert - In: International journal of quality and service sciences 5 (2013) 2, pp. 171-190
Persistent link: https://www.econbiz.de/10010160047
Cover Image
Role of resource integration in adoption of medical tourism service
Rajagopal, Saisudha; Guo, Lei; Edvardsson, Bo - In: International journal of quality and service sciences 5 (2013) 3, pp. 332-336
Persistent link: https://www.econbiz.de/10010184871
Cover Image
Improving the prerequisites for customer satisfaction and performance : a study of policy deployment in a global truck company
Edvardsson, Bo; Gustafsson, Anders; Roos, Lars-Uno - In: International journal of quality and service sciences 2 (2010) 2, pp. 239-258
Persistent link: https://www.econbiz.de/10009890266
Cover Image
Exploring the role of the service environment in forming customer's service experience
Pareigis, Jörg; Edvardsson, Bo; Enquist, Bo - In: International journal of quality and service sciences 3 (2011) 1, pp. 110-124
Persistent link: https://www.econbiz.de/10009890279
Cover Image
The physical environment as a driver of customers' service experiences at restaurants
Walter, Ute; Edvardsson, Bo - In: International journal of quality and service sciences 4 (2012) 2, pp. 104-119
Persistent link: https://www.econbiz.de/10010005239
Cover Image
Improving the prerequisites for customer satisfaction and performance : a study of policy deployment in a global truck company
Edvardsson, Bo; Gustafsson, Anders; Roos, Lars-Uno - In: International journal of quality and service sciences 2 (2010) 2, pp. 239-258
Persistent link: https://www.econbiz.de/10003996753
Cover Image
Exploring the role of the service environment in forming customer's service experience
Pareigis, Jörg; Edvardsson, Bo; Enquist, Bo - In: International journal of quality and service sciences 3 (2011) 1, pp. 110-124
Persistent link: https://www.econbiz.de/10009012257
Cover Image
Why is service-dominant logic based service system better?
Edvardsson, Bo; Ng, Gloria; Min, Choo Zhi; Firth, Robert - In: International journal of quality and service sciences 5 (2013) 2, pp. 171-190
Persistent link: https://www.econbiz.de/10009768459
Cover Image
A new conceptualization of service innovation gounded in S-D logic and service systems
Edvardsson, Bo; Tronvoll, Bård - In: International journal of quality and service sciences 5 (2013) 1, pp. 19-31
Persistent link: https://www.econbiz.de/10009754729