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~isPartOf:"International journal of quality and service sciences"
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The impact of employees' attri...
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Dienstleistungsqualität
130
Service quality
128
Quality management
97
Qualitätsmanagement
97
Kundenzufriedenheit
59
Customer satisfaction
58
Consumer behaviour
35
Konsumentenverhalten
35
Beziehungsmarketing
30
Relationship marketing
30
Gesundheitsversorgung
23
Health care
23
Product quality
20
Produktqualität
20
Krankenhaus
19
Hospital
18
Gesundheitswesen
17
Health care system
17
Hochschule
17
Higher education institution
16
Schweden
15
Sweden
15
Performance measurement
13
Performance-Messung
13
Innovation
12
Arbeitszufriedenheit
11
Job satisfaction
11
Corporate culture
10
Dienstleistungssektor
10
Service industry
10
Students
10
Studierende
10
Unternehmenskultur
10
Bibliometrics
9
Bibliometrie
9
Dienstleistungsmanagement
9
Organisatorischer Wandel
9
Organizational change
9
Quality
9
Beschwerdemanagement
8
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Article
192
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2
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Article in journal
191
Aufsatz in Zeitschrift
191
Conference paper
23
Konferenzbeitrag
23
Case study
5
Fallstudie
5
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2
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English
194
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Dahlgaard-Park, Su Mi
7
Bäckström, Ingela
5
Lilja, Johan
5
Rönnbäck, Åsa
5
Edvardsson, Bo
4
Svensson, Göran
4
Witell, Lars
4
Dahlgaard, Jens Jörn
3
Elg, Mattias
3
Enquist, Bo
3
Eriksson, Henrik
3
Ingelsson, Pernilla
3
Lagrosen, Yvonne
3
Palm, Klas
3
Raharjo, Hendry
3
Ramis-Pujol, Juan
3
Richardsson, Daniel
3
Suárez-Barraza, Manuel F.
3
Tóth, Zsuzsanna Eszter
3
Astrini, Nidya Judhi
2
Bouranta, Nancy
2
Brege, Staffan
2
Cini, Daniela
2
Dadfar, Hossein
2
Dean, David
2
Di Pietro, Laura
2
Garvare, Rickard
2
Goh, Thong Ngee
2
Gremyr, Ida
2
Guglielmetti Mugion, Roberta
2
He, Zhen
2
Heriyati, Pantri
2
Jónás, Tamás
2
Karlsson, Margareta
2
Lagrosen, Stefan
2
Lapina, Inga
2
Lasrado, Flevy
2
Longbottom, David
2
Padin, Carmen
2
Pantouvakis, Angelos
2
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QMOD-ICQSS Conference <15, 2012, Posen>
1
QMOD-ICQSS Conference <19., 2016, Rom>
1
Published in...
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International journal of quality and service sciences
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
688
International journal of hospitality management
613
International journal of productivity and quality management : IJPQM
597
NBER working paper series
547
International journal of quality & reliability management
542
The TQM journal : the international review of organizational improvement
522
International journal of production research
510
Working paper / National Bureau of Economic Research, Inc.
480
NBER Working Paper
460
Journal of retailing and consumer services
396
Journal of business research : JBR
384
Total quality management & business excellence
363
The service industries journal
361
International journal of production economics
335
International journal of contemporary hospitality management
297
International Journal of Quality & Reliability Management
294
The journal of services marketing
264
Discussion paper series / IZA
257
Quality management journal : QMJ
239
SpringerLink / Bücher
227
International journal of six sigma and competitive advantage : IJSSCA
203
Auditing : a journal of practice & theory
198
European journal of operational research : EJOR
189
Journal of hospitality marketing & management
188
Tourism management : research, policies, practice
186
Management science : journal of the Institute for Operations Research and the Management Sciences
185
Discussion paper / Centre for Economic Policy Research
182
Cogent business & management
178
International journal of services and operations management
174
IZA Discussion Paper
155
Health care management review : the journal for health care management research
151
Journal of air transport management
150
Europäische Hochschulschriften / 5
149
CESifo working papers
145
The TQM Magazine
143
Services marketing quarterly
138
Service business
133
Journal of Services Marketing
132
The TQM Journal
130
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ECONIS (ZBW)
191
OLC EcoSci
3
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1
Effectiveness of employee suggestion schemes : from critical success factors to outcomes
Lasrado, Flevy
;
Gomiseck, Bostjan
;
Uzbeck, Christopher
- In:
International journal of quality and service sciences
9
(
2017
)
1
,
pp. 120-136
Persistent link: https://www.econbiz.de/10011650532
Saved in:
2
Current actual issues on quality and services : selected papers from 15th QMOD-ICQSS conference
Dahlgaard-Park, Su Mi
(
contributor
)
-
QMOD-ICQSS Conference <15, 2012, Posen>
-
2013
Persistent link: https://www.econbiz.de/10009754752
Saved in:
3
A structural equation model of effective variables on service quality in capital industrial goods sector
Ghasemian, Seyed Hamid Reza
;
Azad, Naser
; …
- In:
International journal of quality and service sciences
6
(
2014
)
1
,
pp. 30-42
Persistent link: https://www.econbiz.de/10010351494
Saved in:
4
Attitudes toward quality improvement among healthcare professionals : lessons from a hospital-wide quality initiative
Siverbo, Kristian
;
Eriksson, Henrik
;
Raharjo, Hendry
; …
- In:
International journal of quality and service sciences
6
(
2014
)
2/3
,
pp. 203-212
Persistent link: https://www.econbiz.de/10010404590
Saved in:
5
Professional preparation for service quality and organizational excellence
Goh, Thong Ngee
- In:
International journal of quality and service sciences
6
(
2014
)
2/3
,
pp. 155-163
Persistent link: https://www.econbiz.de/10010404651
Saved in:
6
Samsung’s journey to excellence in quality
Shin, Wan Seon
;
Kim, Chongman
- In:
International journal of quality and service sciences
7
(
2015
)
2/3
,
pp. 312-320
Persistent link: https://www.econbiz.de/10011400705
Saved in:
7
Understanding quality - conceptualization of the fundamental concepts of quality
Anttila, Juhani
;
Jussila, Kari
- In:
International journal of quality and service sciences
9
(
2017
)
3/4
,
pp. 251-268
Persistent link: https://www.econbiz.de/10011772098
Saved in:
8
Quality through accreditation
Lagrosen, Stefan Olof
- In:
International journal of quality and service sciences
9
(
2017
)
3/4
,
pp. 469-483
Persistent link: https://www.econbiz.de/10011772210
Saved in:
9
Quality culture deployment : using behaviours to explain, diagnose and improve a quality culture
Cronemyr, Peter
;
Bäckström, Ingela
;
Rönnbäck, Åsa
- In:
International journal of quality and service sciences
9
(
2017
)
3/4
,
pp. 498-518
Persistent link: https://www.econbiz.de/10011772221
Saved in:
10
A method for diagnosing healthcare provision process based on failure cases
Kaneko, Massaki
- In:
International journal of quality and service sciences
8
(
2016
)
3
,
pp. 334-344
Persistent link: https://www.econbiz.de/10011623953
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