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A cross-cultural perspective on consumer perceptions of service failures' severity : a pilot study
Zourrig, Haithem; El Hedhli, Kamel; Chebat, Jean-Charles - In: International journal of quality and service sciences 6 (2014) 4, pp. 238-257
Persistent link: https://www.econbiz.de/10010469104
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Waiting in a queue with stragers and acquaintances : an integrative model of customer-to-customer interactions effect on waiting time evaluation
Zourrig, Haithem; Chebat, Jean-Charles - In: International journal of quality and service sciences 1 (2009) 2, pp. 145-159
Persistent link: https://www.econbiz.de/10009890247
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Waiting in a queue with stragers and acquaintances : an integrative model of customer-to-customer interactions effect on waiting time evaluation
Zourrig, Haithem; Chebat, Jean-Charles - In: International journal of quality and service sciences 1 (2009) 2, pp. 145-159
Persistent link: https://www.econbiz.de/10003915361