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Developing a scale for measuring service quality in the public sector
Asif, Muhammad; Awan, Muhammad; Haque, Shahbaz Ul - In: International journal of services and operations management 24 (2016) 3, pp. 418-432
Persistent link: https://www.econbiz.de/10011636001
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Service quality in pharmaceutical supply chain : a study with reference to three major cities of Andhra Pradesh, India
Devi, P. Uma Maheswari; Rao, B. Sankara; Shekhar, B. Raja; … - In: International journal of services and operations management 24 (2016) 4, pp. 433-458
Persistent link: https://www.econbiz.de/10011636015
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Measuring service quality perception of students in business schools
Joshi, Pradeep; Chadha, Suresh Kumar - In: International journal of services and operations management 25 (2016) 4, pp. 479-507
Persistent link: https://www.econbiz.de/10011636628
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Service quality and customer satisfaction in public transport operations
Amponsah, Christian Tabi; Adams, Samuel - In: International journal of services and operations management 25 (2016) 4, pp. 531-549
Persistent link: https://www.econbiz.de/10011636649
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A combined confimatory factor analysis and fuzzy-analytic hierarchy process-TOPSIS (CFAT) framework for measurement of airline service quality
Raut, Rakesh D.; Kamble, Sachin S.; Jha, Manoj Kumar - In: International journal of services and operations management 23 (2016) 3, pp. 347-386
Persistent link: https://www.econbiz.de/10011588612
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Evaluation and improvement of service quality in information technology department of a detergent production company using the SERVQUAL approach
Ershadi, Mohammad Javad; Niaki, Seyed Taghi Akhavan; … - In: International journal of services and operations management 34 (2019) 2, pp. 228-240
Persistent link: https://www.econbiz.de/10012154632
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Electronic word-of-mouth in the mobile service sector : the role of service quality and customer emotional response
Alsaggaf, Mohammed; Lü, Kevin; Li, Xiaoying - In: International journal of services and operations management 34 (2019) 1, pp. 81-110
Persistent link: https://www.econbiz.de/10012145258
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Automated banks' service quality in developing economy : empirical evidences from India
Sadiq, Mohd; Adil, Mohd; Khan, Mohammed Naved - In: International journal of services and operations management 33 (2019) 3, pp. 331-350
Persistent link: https://www.econbiz.de/10012145298
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The impact of service quality in postal services: the mediating role of self-service technology
Salmi Mohd Isa; Shaian Kiumarsi - In: International journal of services and operations management 33 (2019) 3, pp. 395-419
Persistent link: https://www.econbiz.de/10012145308
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Contact centre service excellence : a proposed conceptual framework
Surya Dharamdass; Fernando, Yudi - In: International journal of services and operations management 29 (2018) 1, pp. 18-41
Persistent link: https://www.econbiz.de/10011849891