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~isPartOf:"International journal of services and standards"
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Dienstleistungsqualität
6
Service quality
6
Customer satisfaction
2
Customer service
2
Fast-food industry
2
Kundenservice
2
Kundenzufriedenheit
2
Quality management
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Qualitätsmanagement
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Online retailing
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Online-Handel
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Relationship marketing
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Risiko
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Risk
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Salespeople
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Statistical quality control
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Statistische Qualitätskontrolle
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Prybutok, Victor R.
10
Qin, Hong
6
Peak, Daniel A.
4
Han, Bo
2
Landrum, Hollis T.
2
Zhou, Jun
2
Ashton, Triss
1
Evangelopoulos, Nicholas
1
Harun, Ahasan
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International journal of services and standards
Quality management journal : QMJ
19
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
16
Information resources management journal : IRMJ ; an official publication of the Information Resources Management Association
9
Journal of retailing and consumer services
5
Management information systems : mis quarterly
5
Business Process Management Journal
4
Business process management journal
4
International journal of quality and service sciences
4
Operations management research : OMR ; advancing practice through theory
4
European Journal of Operational Research
3
International Journal of Quality and Service Sciences
3
International journal of quality & reliability management
3
Journal of decision systems
3
Journal of electronic commerce research : JECR
3
Socio-economic planning sciences : the international journal of public sector decision-making
3
Administrative Sciences
2
Decision support systems : DSS ; the international journal
2
Industrial Management & Data Systems
2
Industrial management & data systems
2
Innovative technologies for information resources management
2
Intelligent systems in accounting finance and management : international journal
2
International Journal of Quality & Reliability Management
2
International journal of productivity and quality management : IJPQM
2
International journal of services and standards : IJSS
2
Journal of education for business
2
Journal of marketing theory and practice
2
National productivity review : the journal of productivity management
2
Operations research, Management science : OR MS ; the international literature digest
2
Project management journal : PMJ
2
Socio-Economic Planning Sciences
2
Stochastics and Quality Control
2
The SIM guide to enterprise architecture
2
Administrative Sciences : open access journal
1
Annals of Information Systems
1
Computers & industrial engineering : CAIE ; an internat. journal
1
Decision sciences : DS
1
Electronic commerce research
1
European journal of operational research : EJOR
1
IEEE transactions on engineering management : EM
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ECONIS (ZBW)
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OLC EcoSci
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1
Service quality in the USA and mainland China's fast-food restaurants
Qin, Hong
;
Prybutok, Victor R.
;
Peak, Daniel A.
- In:
International journal of services and standards
5
(
2009
)
4
,
pp. 291-315
Persistent link: https://www.econbiz.de/10009867358
Saved in:
2
Using importance ratings to create an information service quality measure
Landrum, Hollis T.
;
Prybutok, Victor R.
;
Peak, Daniel A.
; …
- In:
International journal of services and standards
6
(
2010
)
3/4
,
pp. 295-307
Persistent link: https://www.econbiz.de/10009867370
Saved in:
3
Quantitative comparison of service quality and recoverability measures
Qin, Hong
;
Prybutok, Victor R.
;
Zhou, Jun
- In:
International journal of services and standards
7
(
2011
)
2
,
pp. 138-154
Persistent link: https://www.econbiz.de/10009867383
Saved in:
4
Effects of human agent service quality in an instant messaging decision support system on the customer's trust building
Han, Bo
;
Prybutok, Victor R.
- In:
International journal of services and standards
8
(
2012
)
1
,
pp. 74-91
Persistent link: https://www.econbiz.de/10010028946
Saved in:
5
Service quality in the USA and mainland China's fast-food restaurants
Qin, Hong
;
Prybutok, Victor R.
;
Peak, Daniel A.
- In:
International journal of services and standards
5
(
2009
)
4
,
pp. 291-315
Persistent link: https://www.econbiz.de/10003970445
Saved in:
6
Quantitative comparison of service quality and recoverability measures
Qin, Hong
;
Prybutok, Victor R.
;
Zhou, Jun
- In:
International journal of services and standards
7
(
2011
)
2
,
pp. 138-154
Persistent link: https://www.econbiz.de/10009389323
Saved in:
7
Effects of human agent service quality in an instant messaging decision support system on the customer's trust building
Han, Bo
;
Prybutok, Victor R.
- In:
International journal of services and standards
8
(
2012
)
1
,
pp. 74-91
Persistent link: https://www.econbiz.de/10009618024
Saved in:
8
Exponentially weighted moving average control charts for monitoring customer service quality comments
Ashton, Triss
;
Evangelopoulos, Nicholas
;
Prybutok, Victor R.
- In:
International journal of services and standards
8
(
2012/13
)
3
,
pp. 230-246
Persistent link: https://www.econbiz.de/10010363737
Saved in:
9
Using importance ratings to create an information service quality measure
Landrum, Hollis T.
;
Prybutok, Victor R.
;
Peak, Daniel A.
; …
- In:
International journal of services and standards
6
(
2010
)
3/4
,
pp. 295-307
Persistent link: https://www.econbiz.de/10008938344
Saved in:
10
Exploring the service recovery landscape through the lens of a systemigram
Harun, Ahasan
;
Prybutok, Gayle
;
Prybutok, Victor R.
- In:
International journal of services and standards
12
(
2018
)
3/4
,
pp. 347-373
Persistent link: https://www.econbiz.de/10012106534
Saved in:
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