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Prosocial compensation following a service failure : fulfilling an organization's ethical and philanthropic responsibilities
Thomassen, Jean-Pierre
;
Leliveld, Marijke C.
;
Ahaus, Kees
; …
- In:
Journal of business ethics : JBE
162
(
2020
)
1
,
pp. 123-147
Persistent link: https://www.econbiz.de/10012208195
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