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Customer satisfaction on e-banking;a study with special reference to mayiladuthurai

Swaminathan, J; Ananth, A. - Volkswirtschaftliche Fakultät, … - 2010

Electronic banking or e-banking is automated delivery of new and traditional banking products and services directly to … occupation with other factors. In the analysis it was observed that particular age group have used these services, the …, most of the banking customer prefer and switch to e-banking facilities. So the banker may improve their services, loyalty …

Persistent link: https://www.econbiz.de/10011110464

Customer engagement and loyalty : a comparative study between service contexts

Fernandes, Teresa; Esteves, Fabia - In: Services marketing quarterly 37 (2016) 2, pp. 125-139

Persistent link: https://www.econbiz.de/10011486838

Value-added university services : the importance of on-campus recreational facilities

Fine, Monica B.; Clark, Melissa N.; Scheuer, Cara-Lynn - In: Services marketing quarterly 37 (2016) 1, pp. 24-35

Persistent link: https://www.econbiz.de/10011452135

New service development by manufacturing firms : effects of customer participation under environmental contingencies

Morgan, Todd; Anokhin, Sergey Alexander; Wincent, Joakim - In: Journal of business research : JBR 104 (2019), pp. 497-505

Persistent link: https://www.econbiz.de/10012105180

Are moderators of the customer satisfaction-repurchase intention relationship contingent on the service category? : an exploratory investigation

Leisen Pollack, Birgit - In: Services marketing quarterly 36 (2015) 4, pp. 335-351

Persistent link: https://www.econbiz.de/10011398042

The "I love o hate them" relationships with cell phone service providers : the role of customer inertia and anger

Carter, Leanne; Gray, David; D'Alessandro, Steven; … - In: Services marketing quarterly 37 (2016) 4, pp. 225-240

Persistent link: https://www.econbiz.de/10011628463

Value co-creation : factors affecting discretionary effort exertion

Aggarwal, Praveen; Basu, Amiya K. - In: Services marketing quarterly 35 (2014) 4, pp. 321-336

Persistent link: https://www.econbiz.de/10010465663

Hospital servicescape design for inpatient wellbeing

Hamed, Sara; El-Bassiouny, Noha; Ternès, Anabel - In: Services marketing quarterly 40 (2019) 1, pp. 1-32

Persistent link: https://www.econbiz.de/10012179153

Service encounters, experiences and the customer journey : defining the field and a call to expand our lens

Voorhees, Clay M.; Fombelle, Paul W.; Gregoire, Yany; … - In: Journal of business research : JBR 79 (2017), pp. 269-280

Persistent link: https://www.econbiz.de/10011745316

Complexity of internal services : scale development and validation

Braun, Corina; Hadwich, Karsten - In: Journal of business research : JBR 69 (2016) 9, pp. 3508-3522

Persistent link: https://www.econbiz.de/10011514851