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"Deal with it" : how coping with e-service innovation affects the customer experience
Ciuchita, Robert; Mahr, Dominik; Odekerken-Schröder, Gaby - In: Journal of business research : JBR 103 (2019), pp. 130-141
Persistent link: https://www.econbiz.de/10012104123
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When does electronic word-of-mouth matter? : a study of consumer product reviews
Zhang, Jason Q.; Craciun, Georgiana; Shin, Dongwook - In: Journal of business research : JBR 63 (2010) 12, pp. 1336-1341
Persistent link: https://www.econbiz.de/10008747477
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Culture influences on emotional responses to on-line store atmospheric cues
Davis, Lenita; Wang, Sijun; Lindridge, Andrew - In: Journal of business research : JBR 61 (2008) 8, pp. 806-812
Persistent link: https://www.econbiz.de/10003736754
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The effects of warmth-oriented and competence-oriented service recovery messages on observers on online platforms
Huang, Ran; Ha, Sejin - In: Journal of business research : JBR 121 (2020), pp. 616-627
Persistent link: https://www.econbiz.de/10012417382
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Exploring the drivers of customers' brand attitudes of online travel agency services : a text-mining based approach
Ray, Arghya; Bala, Pradip Kumar; Rana, Nripendra P. - In: Journal of business research : JBR 128 (2021), pp. 391-404
Persistent link: https://www.econbiz.de/10012494465
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Psychological contract violation and customer intention to reuse online retailers : exploring mediating and moderating mechanisms
Malhotra, Neeru; Sahadev, Sunil; Purani, Keyoor - In: Journal of business research : JBR 75 (2017), pp. 17-28
Persistent link: https://www.econbiz.de/10011699753
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Positive or negative spillover? : the influence of online channel satisfaction on offline channel adoption
Teng, Hongxin; Xia, Qinying; Shou, Jiayi; Zhao, Jing - In: Journal of business research : JBR 154 (2023), pp. 1-9
Persistent link: https://www.econbiz.de/10013468724
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Effects of online commercial friendships on customer revenge following a service failure
Fu, Xiaorong; Pang, Jing; Gursoy, Dogan - In: Journal of business research : JBR 153 (2022), pp. 102-114
Persistent link: https://www.econbiz.de/10013533975
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A naive Bayes strategy for classifying customer satisfaction : a study based on online reviews of hospitality services
Sánchez-Franco, Manuel J.; Navarro García, Antonio; … - In: Journal of business research : JBR 101 (2019), pp. 499-506
Persistent link: https://www.econbiz.de/10012103442
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The determinants of approval of online consumer revenge
Ribeiro, Gisele de Campos; Butori, Raphaëlle; Le … - In: Journal of business research : JBR 88 (2018), pp. 212-221
Persistent link: https://www.econbiz.de/10011869708