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~isPartOf:"Journal of business research : JBR"
~subject:"Social web"
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Social web
Customer satisfaction
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Journal of business research : JBR
Journal of retailing and consumer services
28
Journal of travel and tourism marketing
15
Technological forecasting & social change : an international journal
15
International journal of hospitality management
12
Industrial marketing management : the international journal for industrial and high-tech firms
11
Journal of hospitality marketing & management
10
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
9
International journal of business information systems : IJBIS
8
International journal of contemporary hospitality management
8
International journal of internet marketing and advertising : IJIMA
8
Journal of internet commerce
8
Journal of marketing management : MM
8
Service business
8
Journal of electronic commerce research : JECR
7
Tourism management : research, policies, practice
7
Electronic markets : the international journal on networked business
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
6
Marketing intelligence & planning
6
Psychology & marketing
6
The journal of services marketing
6
Tourism management perspectives : TMP
6
Asia Pacific journal of marketing and logistics
5
Cogent business & management
5
Electronic commerce research and applications
5
Handbook of research on integrating social media into strategic marketing
5
International journal of technology marketing : IJTMkt
5
Journal of strategic marketing
5
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
5
New technology, work and employment
5
The journal of brand management : an international journal
5
Administrative Sciences : open access journal
4
Business horizons
4
Handbook of social media management : value chain and business models in changing media markets
4
Health marketing quarterly
4
International journal of consumer studies
4
International journal of e-business research : an official publication of the Information Resources Management Association
4
International journal of electronic commerce : IJEC
4
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
4
Journal of information & knowledge management : JIKM
4
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ECONIS (ZBW)
30
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1
Co-creation of online service recoveries and its effects on complaint bystanders
Hutzinger, Clemens
;
Weitzl, Wolfgang
- In:
Journal of business research : JBR
130
(
2021
),
pp. 525-538
Persistent link: https://www.econbiz.de/10012544868
Saved in:
2
The advent of customer experiential knowledge management approach (CEKM) : the integration of offline & online experiential knowledge
Jaziri-Bouagina, Dhouha
- In:
Journal of business research : JBR
94
(
2019
),
pp. 241-256
Persistent link: https://www.econbiz.de/10011947403
Saved in:
3
Customer engagement with digitalized interactive platforms in retailing
Roy, Sanjit
;
Gaganpreet Singh
;
Sadeque, Saalem
; …
- In:
Journal of business research : JBR
164
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014303995
Saved in:
4
How can entrepreneurs benefit from user knowledge to create innovation in the digital services sector?
Flowers, Stephen
;
Meyer, Martin
- In:
Journal of business research : JBR
119
(
2020
),
pp. 122-130
Persistent link: https://www.econbiz.de/10012416947
Saved in:
5
The impact of virtual, augmented and mixed reality technologies on the customer experience
Flavián Blanco, Carlos
;
Ibáñez-Sánchez, Sergio
; …
- In:
Journal of business research : JBR
100
(
2019
),
pp. 547-560
Persistent link: https://www.econbiz.de/10012024008
Saved in:
6
Buffering effects of brand community identification in service failures : the role of customer citizenship behaviors
Mandl, Leonhard
;
Hogreve, Jens
- In:
Journal of business research : JBR
107
(
2020
),
pp. 130-137
Persistent link: https://www.econbiz.de/10012156727
Saved in:
7
The determinants of approval of online consumer revenge
Ribeiro, Gisele de Campos
;
Butori, Raphaëlle
;
Le …
- In:
Journal of business research : JBR
88
(
2018
),
pp. 212-221
Persistent link: https://www.econbiz.de/10011869708
Saved in:
8
Does brand-consumer social sharing matter? : a relational framework of customer engagement to brand-hosted social media
Simon, Françoise
;
Tossan, Vesselina
- In:
Journal of business research : JBR
85
(
2018
),
pp. 175-184
Persistent link: https://www.econbiz.de/10011815485
Saved in:
9
When does electronic word-of-mouth matter? : a study of consumer product reviews
Zhang, Jason Q.
;
Craciun, Georgiana
;
Shin, Dongwook
- In:
Journal of business research : JBR
63
(
2010
)
12
,
pp. 1336-1341
Persistent link: https://www.econbiz.de/10008747477
Saved in:
10
Understanding service quality in a virtual travel community environment
Elliot, Statia
;
Li, Guoxin
;
Choi, Chris
- In:
Journal of business research : JBR
66
(
2013
)
8
,
pp. 1153-1160
Persistent link: https://www.econbiz.de/10009756121
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