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Customer experiences and coping behaviors during crisis situations : the role of service adaptation and service transformation
Larivière, Bart; Schetgen, Lisa; Bogaert, Matthias; … - In: Journal of business research : JBR 188 (2025), pp. 1-20
Persistent link: https://www.econbiz.de/10015159454
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Empathy as added value in predicting donation behavior
Verhaert, Griet A.; Van den Poel, Dirk - In: Journal of business research : JBR 64 (2011) 12, pp. 1288-1295
Persistent link: https://www.econbiz.de/10009382579
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Empathy as added value in predicting donation behavior
Verhaert, Griet A.; Van den Poel, Dirk - In: Journal of business research : JBR 64 (2011) 12, pp. 1288-1296
Persistent link: https://www.econbiz.de/10009328854
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SPECIAL ISSUE: DIRECT MARKETING: WHERE THE OLD MEETS THE NEW - Consumer Acceptance of the Internet as a Channel of Distribution
Poel, Dirk Van den; Leunis, Joseph - In: Journal of business research : JBR 45 (1999) 3, pp. 249-256
Persistent link: https://www.econbiz.de/10006730831