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Multilevel environment induced impulsive gambling
Wong, IpKin Anthony; Prentice, Catherine - In: Journal of business research : JBR 68 (2015) 10, pp. 2102-2108
Persistent link: https://www.econbiz.de/10011373144
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Effects of online commercial friendships on customer revenge following a service failure
Fu, Xiaorong; Pang, Jing; Gursoy, Dogan - In: Journal of business research : JBR 153 (2022), pp. 102-114
Persistent link: https://www.econbiz.de/10013533975
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A time(ly) perspective of the service recovery paradox : how organizational learning moderates follow-up recovery effects
Lunardo, Renaud; Cusin, Julien; Flacandji, Michaël - In: Journal of business research : JBR 166 (2023), pp. 1-14
Persistent link: https://www.econbiz.de/10014380317
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Customer responses to service providers' touch : a meta-analysis
Saleh, Amin; Zmich, Louis J.; Babin, Barry J.; Darrat, … - In: Journal of business research : JBR 166 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10014380328
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Would you forgive me? : from perceived justice and complaint handling to customer forgiveness and brand credibility-symmetrical and asymmetrical perspectives
Ali, Faizan; El-Manstrly, Dahlia; Ghazanfar Ali Abbasi - In: Journal of business research : JBR 166 (2023), pp. 1-15
Persistent link: https://www.econbiz.de/10014368203
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Customer experiences and coping behaviors during crisis situations : the role of service adaptation and service transformation
Larivière, Bart; Schetgen, Lisa; Bogaert, Matthias; … - In: Journal of business research : JBR 188 (2025), pp. 1-20
Persistent link: https://www.econbiz.de/10015159454
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Customer satisfaction with service recovery
Gustafsson, Anders - In: Journal of business research : JBR 62 (2009) 11, pp. 1220-1222
Persistent link: https://www.econbiz.de/10003897473
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How corporate reputation, quality, and value influence online loyalty
Caruana, Albert; Ewing, Michael - In: Journal of business research : JBR 63 (2010) 9/10, pp. 1103-1110
Persistent link: https://www.econbiz.de/10008652762
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Customer perception and response to ethical norms in legal services marketing
Ndubisi, Nelson Oly; Nataraajan, Rajan; Lai, Rebecca - In: Journal of business research : JBR 67 (2014) 3, pp. 361-368
Persistent link: https://www.econbiz.de/10010245241
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Antecedents and consequences of consumers' comparative value assessments across the relationship life cycle
Hansen, John D.; Beitelspacher, Lauren Skinner; Deitz, … - In: Journal of business research : JBR 66 (2013) 4, pp. 473-479
Persistent link: https://www.econbiz.de/10009724779