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Preconsumption mood, causal explanations, and postrecovery reactions
Yang, Wan; Hanks, Lydia - In: Journal of hospitality marketing & management 25 (2016) 1/2, pp. 69-90
Persistent link: https://www.econbiz.de/10011453969
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Unconditioned superstition and sports bar fans
Hanks, Lydia; Zhang, Lu; McGinley, Sean - In: Journal of hospitality marketing & management 25 (2016) 1/2, pp. 113-131
Persistent link: https://www.econbiz.de/10011453979
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The impact of self-service technology and the presence of others on cause-related marketing programs in restaurants
Hanks, Lydia; Line, Nathaniel D.; Mattila, Anna S. - In: Journal of hospitality marketing & management 25 (2016) 5/6, pp. 547-562
Persistent link: https://www.econbiz.de/10011577824
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Social customer relationship management : An integrated conceptual framework
Dewnarain, Senika; Ramkissoon, Haywantee; Mavondo, Felix - In: Journal of hospitality marketing & management 28 (2019) 2, pp. 172-188
Persistent link: https://www.econbiz.de/10012176600
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Can signaling impact customer satisfaction and behavioral intentions in times of service failure? : evidence from open versus closed kitchen restaurants
Byun, Jaemun; Jang, Soocheong - In: Journal of hospitality marketing & management 28 (2019) 7, pp. 785-806
Persistent link: https://www.econbiz.de/10012176719
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A profile deviation approach to enhancing relationship marketing outcomes
Dewnarain, Senika; Mavondo, Felix; Ramkissoon, Haywantee; … - In: Journal of hospitality marketing & management 32 (2023) 8, pp. 1005-1024
Persistent link: https://www.econbiz.de/10014369554
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Social customer relationship management : a customer perspective
Dewnarain, Senika; Ramkissoon, Haywantee; Mavondo, Felix - In: Journal of hospitality marketing & management 30 (2021) 6, pp. 673-698
Persistent link: https://www.econbiz.de/10012596499