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~subject:"Customer service"
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Customer service
Beziehungsmarketing
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Relationship marketing
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Consumer behaviour
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New product development
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Ruyter, Ko de
2
Andrews, Michelle
1
Bitner, Mary Jo
1
Bolander, Willy
1
Brown, Stephen Walter
1
Challagalla, Goutam
1
Cote, Joseph A.
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Falk, Tomas
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1
Rohm, Andrew J.
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Scheper, Jeroen
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Sirianni, Nancy J.
1
Tse, Caleb H.
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Journal of marketing
The journal of services marketing
39
Journal of retailing and consumer services
36
Journal of business research : JBR
32
International journal of hospitality management
30
SpringerLink / Bücher
28
Journal of service research
18
The service industries journal
17
Journal of service research : JSR
16
Journal of service theory and practice
12
Gabler Edition Wissenschaft
11
Springer eBook Collection / Business and Economics
11
International journal of contemporary hospitality management
10
Journal of service theory and practice : JSTP
10
Managing service quality : MSQ ; an international journal
9
Services marketing quarterly
9
Europäische Hochschulschriften / 5
8
International journal of business and economics
8
Journal of the Academy of Marketing Science
8
Service business
8
International journal of services and operations management
7
Journal of retailing
7
Psychology & marketing
7
European journal of marketing
6
International journal of production economics
6
Journal of hospitality marketing & management
6
Journal of service management
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
European journal of marketing : EJM
5
European research studies
5
International journal of consumer studies
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of quality and service sciences
5
International journal of services and standards
5
Journal of travel and tourism marketing
5
Manufacturing & service operations management : M & SOM
5
Marketing : ZFP ; journal of research and management
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The TQM journal : the international review of organizational improvement
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ECONIS (ZBW)
8
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1
Return on interactivity : the impact of online agents on newcomer adjustment
Köhler, Clemens F.
;
Rohm, Andrew J.
;
Ruyter, Ko de
; …
- In:
Journal of marketing
75
(
2011
)
2
,
pp. 93-108
Persistent link: https://www.econbiz.de/10008935841
Saved in:
2
Proactive postsales service : when and why does it pay off?
Challagalla, Goutam
;
Venkatesh, R.
;
Kohli, Ajay Kumar
- In:
Journal of marketing
73
(
2009
)
2
,
pp. 70-87
Persistent link: https://www.econbiz.de/10003820607
Saved in:
3
The service models of frontline employees
Mascio, Rita Di
- In:
Journal of marketing
74
(
2010
)
4
,
pp. 63-80
Persistent link: https://www.econbiz.de/10008826530
Saved in:
4
Principles and principals : do customer stewardship and agency control compete or complement when shaping frontline employee behavior?
Scheper, Jeroen
;
Falk, Tomas
;
Ruyter, Ko de
;
Jong, Ad de
; …
- In:
Journal of marketing
76
(
2012
)
6
,
pp. 1-20
Persistent link: https://www.econbiz.de/10009670272
Saved in:
5
Branded service encounters : strategically aligning employee behavior with the brand positioning
Sirianni, Nancy J.
;
Bitner, Mary Jo
;
Brown, Stephen Walter
- In:
Journal of marketing
77
(
2013
)
6
,
pp. 108-123
Persistent link: https://www.econbiz.de/10010203344
Saved in:
6
Does the customer matter most? : exploring strategic frontline employees’ influence of customers, the internal business team, and external business partners
Plouffe, Christopher R.
;
Bolander, Willy
;
Cote, Joseph A.
; …
- In:
Journal of marketing
80
(
2016
)
1
,
pp. 106-123
Persistent link: https://www.econbiz.de/10011507463
Saved in:
7
Highlighting effort versus talent in service employee performance : customer attributions and responses
Leung, Fine F.
;
Kim, Sara
;
Tse, Caleb H.
- In:
Journal of marketing
84
(
2020
)
3
,
pp. 106-121
Persistent link: https://www.econbiz.de/10012214934
Saved in:
8
The unintended consequence of price-based service recovery incentives
Kanuri, Vamsi K.
;
Andrews, Michelle
- In:
Journal of marketing
83
(
2019
)
5
,
pp. 57-77
Persistent link: https://www.econbiz.de/10012176134
Saved in:
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