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Linking improved knowledge management to operational and organizational performance
Fugate, Brian S.; Stank, Theodore P.; Mentzer, John T. - In: Journal of operations management 27 (2009) 3, pp. 247-264
Persistent link: https://www.econbiz.de/10003841095
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Creating consumer durable retailer customer loyalty through order fulfillment service operations
Davis-Sramek, Beth; Mentzer, John T.; Stank, Theodore P. - In: Journal of operations management 26 (2008) 6, pp. 781-797
Persistent link: https://www.econbiz.de/10003771807
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Failure to deliver? : linling online order fulfillment glitches with future purchase behavior
Rao, Shashank; Griffis, Stanley E.; Goldsby, Thomas J. - In: Journal of operations management 29 (2011) 7/8, pp. 692-703
Persistent link: https://www.econbiz.de/10009347969
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The customer consequences of returns in online retailing : an empirical analysis
Griffis, Stanley E.; Rao, Shashank; Goldsby, Thomas J.; … - In: Journal of operations management 30 (2012) 4, pp. 282-294
Persistent link: https://www.econbiz.de/10009550082