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Consumer perceptions of refund depth and competitive scope in price-matching guarantees: effects on store patronage
Kukar-Kinney, Monika; Walters, Rockney G. - In: Journal of retailing 79 (2003) 3, pp. 153-160
Persistent link: https://www.econbiz.de/10006612787
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The Effects of Perceived Justice on Complainants' Negative Word-of Mouth Behavior and Repatronage Intentions
Blodgett, Jeffrey G.; Granbois, Donald H.; Walters, … - In: Journal of retailing 69 (1993) 4, pp. 399-428
Persistent link: https://www.econbiz.de/10006638503
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Consumer responses to characteristics of price-matching guarantees: The moderating role of price consciousness
Kukar-Kinney, Monika; Walters, Rockney G.; Mackenzie, … - In: Journal of retailing 83 (2007) 2, pp. 211-222
Persistent link: https://www.econbiz.de/10007720189
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Consumer responses to characteristics of price-matching guarantees: the moderating role of price consciousness
Kukar-Kinney, Monika; Walters, Rockney G.; MacKenzie, … - In: Journal of retailing 83 (2007) 2, pp. 211-221
Persistent link: https://www.econbiz.de/10003452392