Narrow search
Showing 1 - 3 of 3
Cover Image
Satisfaction with online commercial group chat : the influence of perceived technology attributes, chat group characteristics, and advisor communication style
Dolen, Willemijn M. van; Dabholkar, Pratibha A.; … - In: Journal of retailing 83 (2007) 3, pp. 339-358
Persistent link: https://www.econbiz.de/10003517362
Cover Image
Satisfaction with Online Commercial Group Chat: The Influence of Perceived Technology Attributes, Chat Group Characteristics, and Advisor Communication Style
van Dolen, Willemijn M.; Dabholkar, Pratibha A.; de … - In: Journal of retailing 83 (2007) 3, pp. 339-358
Persistent link: https://www.econbiz.de/10007757963
Cover Image
Customer-sales employee encounters: a dyadic perspective
van Dolen, Willemijn; Lemmink, Jos; de Ruyter, Ko; de … - In: Journal of retailing 78 (2002) 4, pp. 265-280
Persistent link: https://www.econbiz.de/10006614853