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Pleasantly plump : offsetting negative obesity stereotypes for frontline service employees
Cowart, Kelly O.; Brady, Michael K. - In: Journal of retailing 90 (2014) 3, pp. 365-378
Persistent link: https://www.econbiz.de/10010408219
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Removing the contextual lens: A multinational, multi-setting comparison of service evaluation models
Brady, Michael K.; Knight, Gary A.; Cronin, J.Joseph; … - In: Journal of retailing 81 (2005) 3, pp. 215-230
Persistent link: https://www.econbiz.de/10006605739
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Assessing the Effects of Quality, Value, and Customer Satisfaction on Consumer Behavioral Intentions in Service Environments
Cronin Jr, J.Joseph; Brady, Michael K.; Hult, G.Tomas M. - In: Journal of retailing 76 (2000) 2, pp. 193-218
Persistent link: https://www.econbiz.de/10006623701
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Strategies to offset performance failures: The role of brand equity
Brady, Michael K.; Cronin, J.Joseph; Fox, Gavin L.; … - In: Journal of retailing 84 (2008) 2, pp. 151-164
Persistent link: https://www.econbiz.de/10008071254
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Customer Rage Episodes: Emotions, Expressions and Behaviors
Mccoll-Kennedy, Janet R.; Patterson, Paul G.; Smith, Amy K. - In: Journal of retailing 85 (2009) 2, pp. 222
Persistent link: https://www.econbiz.de/10008259742
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Conveying Trustworthiness to Online Consumers: Reactions to Consensus, Physical Store Presence, Brand Familiarity, and Generalized Suspicion
Benedicktus, Ray L.; Brady, Michael K.; Darke, Peter R.; … - In: Journal of retailing 86 (2010) 4, pp. 322-336
Persistent link: https://www.econbiz.de/10008735095
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Strategies to offset performance failures: The role of brand equity
Brady, Michael K.; Cronin, J. Joseph; Fox, Gavin L.; … - In: Journal of retailing 84 (2008) 2, pp. 151-165
Persistent link: https://www.econbiz.de/10008884187
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Customer Rage Episodes: Emotions, Expressions and Behaviors
McColl-Kennedy, Janet R.; Patterson, Paul G.; Smith, Amy K. - In: Journal of retailing 85 (2009) 2, pp. 222-238
Persistent link: https://www.econbiz.de/10008889572
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Conveying trustworthiness to online consumers : reactions to consensus, physical store presence, brand familiarity, and generalized suspicion
Benedicktus, Ray L.; Brady, Michael K.; Darke, Peter R.; … - In: Journal of retailing 86 (2010) 4, pp. 322-335
Persistent link: https://www.econbiz.de/10008808862
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Customer rage episodes : emotions, expressions and behaviors
McColl-Kennedy, Janet R.; Patterson, Paul G.; Smith, Amy K. - In: Journal of retailing 85 (2009) 2, pp. 222-237
Persistent link: https://www.econbiz.de/10003870743