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Competing through service: insights from service-dominant logic
Lusch, Robert F.; Vargo, Stephen L.; O'Brien, Matthew - In: Journal of retailing 83 (2007) 1, pp. 5-18
Persistent link: https://www.econbiz.de/10003438193
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Channel conflict : its impact on retailer operating performance
Lusch, Robert F. - In: Journal of retailing 52 (1976) 2, pp. 3-12,89-90
Persistent link: https://www.econbiz.de/10002419210
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An exploratory analysis of the correlates of labor productivity in retailing
Lusch, Robert F.; Moon, Soo Young - In: Journal of retailing 60 (1984) 3, pp. 37-61
Persistent link: https://www.econbiz.de/10002419231
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Market selection decisions for department stores
Ingene, Charles A.; Lusch, Robert F. - In: Journal of retailing 56 (1980) 3, pp. 21-40
Persistent link: https://www.econbiz.de/10003161707
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Competing through service: Insights from service-dominant logic
Lusch, Robert F.; Vargo, Stephen L.; O’Brien, Matthew - In: Journal of retailing 83 (2007) 1, pp. 5-18
Persistent link: https://www.econbiz.de/10007599012
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Customer-oriented boundary-spanning behaviors: Test of a social exchange model of antecedents
Bettencourt, Lance A.; Brown, Stephen W.; Mackenzie, … - In: Journal of retailing 81 (2005) 2, pp. 141-158
Persistent link: https://www.econbiz.de/10006607075
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Change-oriented organizational citizenship behaviors: the direct and moderating influence of goal orientation
Bettencourt, Lance A. - In: Journal of retailing 80 (2004) 3, pp. 165-180
Persistent link: https://www.econbiz.de/10006608385
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Customer Voluntary Performance: Customers as Partners in Service Delivery
Bettencourt, Lance A. - In: Journal of retailing 73 (1997) 3, pp. 383-406
Persistent link: https://www.econbiz.de/10006630002
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Contact Employees: Relationships among Workplace Fairness, Job Satisfaction and Prosocial Service Behaviors
Bettencourt, Lance A.; Brown, Stephen W. - In: Journal of retailing 73 (1997) 1, pp. 39-62
Persistent link: https://www.econbiz.de/10006630694
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The critical role of trust in obtaining retailer support for a supplier's strategic organizational change
Lusch, Robert F.; O'Brien, Matthew; Sindhav, Birud - In: Journal of retailing 79 (2003) 4, pp. 249-258
Persistent link: https://www.econbiz.de/10006611828