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Perils of Managing the Service Profit Chain: The Role of Time Lags and Feedback Loops
Evanschitzky, Heiner; Wangenheim, Florian v.; … - In: Journal of retailing 88 (2012) 3, pp. 356-367
Persistent link: https://www.econbiz.de/10010011495
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Perils of managing the service profit chain : the role of time lags and feedback loops
Evanschitzky, Heiner; Wangenheim, Florian von; … - In: Journal of retailing 88 (2012) 3, pp. 356-366
Persistent link: https://www.econbiz.de/10009622995
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Spillover effects of service failures in coalition loyalty programs : the buffering effect of special treatment benefits
Schumann, Jan Hendrik; Wünderlich, Nancy V.; … - In: Journal of retailing 90 (2014) 1, pp. 111-118
Persistent link: https://www.econbiz.de/10010359932
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Facilitating retail customers' use of AI-based virtual assistants : a meta-analysis
Blut, Markus; Wünderlich, Nancy V.; Brock, Christian - In: Journal of retailing 100 (2024) 2, pp. 293-315
Persistent link: https://www.econbiz.de/10015065223
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Managing a global retail brand in different markets : meta-analyses of customer responses to service encounters
Bolton, Ruth N.; Gustafsson, Anders; Tarasi, Crina O.; … - In: Journal of retailing 98 (2022) 2, pp. 294-314
Persistent link: https://www.econbiz.de/10013364286