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Self-service technology in supermarkets : do frontline staff still matter?
Sharma, Piyush; Ueno, Akiko; Kingshott, Russel - In: Journal of retailing and consumer services 59 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012433423
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Beyond the conventional-specialty dichotomy in food retailing business models : an Italian case study
Massa, Silvia; Testa, Stefania - In: Journal of retailing and consumer services 18 (2011) 5, pp. 476-482
Persistent link: https://www.econbiz.de/10009300052
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Retailing establishments : a competitive analysis of commercial formats from the consumers' profiles and perceptions
Domínguez, César Serrano - In: Journal of retailing and consumer services 14 (2007) 5, pp. 297-308
Persistent link: https://www.econbiz.de/10003520927
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Barriers and enablers for innovation in the retail sector : co-innovating with the customer : a case study in grocery retailing
Albors-Garrigos, Jose - In: Journal of retailing and consumer services 55 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012268832
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Choosing self-service technologies or interpersonal services : the impact of situational factors and technology-related attitudes
Gelderman, Cees J.; Ghijsen, Paul W. Th.; Diemen, Ronnie van - In: Journal of retailing and consumer services 18 (2011) 5, pp. 414-421
Persistent link: https://www.econbiz.de/10009299557
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Interpersonal service quality, self-service technology (SST) service quality, and retail patronage
Lee, Hyun-joo; Yang, Kiseol - In: Journal of retailing and consumer services 20 (2013) 1, pp. 51-57
Persistent link: https://www.econbiz.de/10009702210
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Why do customers use self-service information technologies in retail?
Kallweit, Katrin; Spreer, Philipp; Toporowski, Waldemar - In: Journal of retailing and consumer services 21 (2014) 3, pp. 268-276
Persistent link: https://www.econbiz.de/10010348759
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Developing a framework to improve virtual shopping in digital malls with intelligent self-service systems
Demirkan, Haluk; Spohrer, Jim - In: Journal of retailing and consumer services 21 (2014) 5, pp. 860-868
Persistent link: https://www.econbiz.de/10010407212
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Frontline employees' attitudes towards self-service technologies : threats or opportunity for job performance?
Di Pietro, Loredana; Pantano, Eleonora; Di Virgilio, … - In: Journal of retailing and consumer services 21 (2014) 5, pp. 844-850
Persistent link: https://www.econbiz.de/10010407215
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The impact of basic human needs on the use of retailing self-service technologies : a study of self-determination theory
Leung, Larry Sau Kei; Matanda, Margaret J. - In: Journal of retailing and consumer services 20 (2013) 6, pp. 549-559
Persistent link: https://www.econbiz.de/10010128313