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~isPartOf:"Journal of retailing and consumer services"
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Consumer behaviour
5
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Experiment
3
Advertising effects
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Einzelhandel
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Eye tracking
2
Feldforschung
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Retail trade
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Store familiarity
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Visual attention
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Visuelle Wahrnehmung
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Werbewirkung
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Advertising music
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Arbeitskräfte
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Arbeitszufriedenheit
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Austauschtheorie
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Betriebsform
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Beziehungsmarketing
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Brand
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Brand engagement
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Customer experience
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Customer satisfaction
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Customer service
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Dienstleistungsqualität
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Electrical goods trade
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Elektrohandel
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Encounter experience
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Frontline employee
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Gustafsson, Anders
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Wästlund, Erik
6
Andersson, Pernille K.
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Kristensson, Per
3
Otterbring, Tobias
2
Högberg, Johan
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Olsson Ramberg, Marcus
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Shams, Poja
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Journal of retailing and consumer services
Journal of business research : JBR
24
Journal of service management
11
Journal of Service Management
10
Conjoint measurement : methods and applications
9
The TQM Journal
9
International journal of service industry management : IJSIM
7
Journal of Services Marketing
7
The TQM journal : the international review of organizational improvement
6
Journal of service research
5
Managing service quality : MSQ ; an international journal
5
The journal of services marketing
5
Journal of Business Research
4
Journal of service research : JSR
4
Psychology & marketing
4
Conjoint measurement : methods and applications ; with 91 tables
3
Industrial marketing management : the international journal for industrial and high-tech firms
3
Journal of retailing
3
Journal of the Academy of Marketing Science
3
Total quality management
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IFN Working Paper
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IFN working paper
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International journal of quality and service sciences
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Quality management journal : QMJ
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AMS review : official publication of the Academy of Marketing Science
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Advances in services innovations
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Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
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Constitutional political economy
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Controlling : Zeitschrift für erfolgsorientierte Unternehmenssteuerung
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Customer retention in the automotive industry : quality, satisfaction and loyalty
1
Empirica : journal of european economics
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European Journal of Marketing
1
European Management Journal
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European journal of marketing : EJM
1
European management journal
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European management journal : publ. twice a year for the Scottish Business School
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Handbook of service science ; [Vol. 1]
1
Innovation of strategic reflexivity
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International Journal of Quality and Service Sciences
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International journal of production economics
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1
Let the music play or not : the influence of background music on consumer behavior
Andersson, Pernille K.
;
Kristensson, Per
;
Wästlund, Erik
; …
- In:
Journal of retailing and consumer services
19
(
2012
)
6
,
pp. 553-560
Persistent link: https://www.econbiz.de/10009655509
Saved in:
2
Vision (im)possible? : the effect of in-store signage on customers' visual attention
Otterbring, Tobias
;
Wästlund, Erik
;
Gustafsson, Anders
; …
- In:
Journal of retailing and consumer services
21
(
2014
)
5
,
pp. 676-684
Persistent link: https://www.econbiz.de/10010407245
Saved in:
3
The effect of frontline employees' personal self-disclosure on consumers' encounter experience
Andersson, Pernille K.
;
Gustafsson, Anders
;
Kristensson, Per
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 40-49
Persistent link: https://www.econbiz.de/10011473141
Saved in:
4
Creating brand engagement through in-store gamified customer experiences
Högberg, Johan
;
Olsson Ramberg, Marcus
;
Gustafsson, Anders
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 122-130
Persistent link: https://www.econbiz.de/10012114145
Saved in:
5
Let the music play or not: The influence of background music on consumer behavior
Andersson, Pernille K.
;
Kristensson, Per
;
Wästlund, Erik
; …
- In:
Journal of retailing and consumer services
19
(
2012
)
6
,
pp. 553-561
Persistent link: https://www.econbiz.de/10010027209
Saved in:
6
Eye-tracking customers' visual attention in the wild : dynamic gaze behavior moderates the effect of store familiarity on navigational fluency
Otterbring, Tobias
;
Wästlund, Erik
;
Gustafsson, Anders
- In:
Journal of retailing and consumer services
28
(
2016
),
pp. 165-170
Persistent link: https://www.econbiz.de/10011434148
Saved in:
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