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Age matters: How developmental stages of adulthood affect customer reaction to complaint handling efforts
Roschk, Holger; Müller, Jana; Gelbrich, Katja - In: Journal of retailing and consumer services 20 (2013) 2, pp. 154-164
Persistent link: https://www.econbiz.de/10010088283
Cover Image
Age matters : how developmental stages of adulthood affect customer reaction to complaint handling efforts
Roschk, Holger; Müller, Jana; Gelbrich, Katja - In: Journal of retailing and consumer services 20 (2013) 2, pp. 154-164
Persistent link: https://www.econbiz.de/10009734329