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Appreciation vs. apology : when and why does face covering requirement increase revisit intention?
Luo, Anqi; Ye, Tian; Xue, Xunyue; Mattila, Anna S. - In: Journal of retailing and consumer services 63 (2021), pp. 1-8
Persistent link: https://www.econbiz.de/10012665924
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The impact of supermarket credibility on purchase intention of novel food
Jung, Inhaeng Noah; Sharma, Amit; Mattila, Anna S. - In: Journal of retailing and consumer services 64 (2022), pp. 1-9
Persistent link: https://www.econbiz.de/10013209481