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~isPartOf:"Journal of retailing and consumer services"
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Dienstleistungsqualität
336
Service quality
336
Consumer behaviour
287
Konsumentenverhalten
287
Customer satisfaction
231
Kundenzufriedenheit
231
Beziehungsmarketing
193
Relationship marketing
193
Product quality
65
Produktqualität
65
Einzelhandel
63
Retail trade
63
Customer service
57
Kundenservice
57
Online retailing
54
Online-Handel
54
Beschwerdemanagement
42
Complaint management
42
Emotion
36
Viral marketing
34
Virales Marketing
34
E-commerce
30
Electronic Commerce
30
Brand image
29
Dienstleistungssektor
29
Markenimage
29
Service industry
29
Confidence
27
Vertrauen
27
Arbeitszufriedenheit
26
Customer integration
26
Job satisfaction
26
Kundenintegration
26
Satisfaction
26
Brand management
25
Markenführung
25
Arbeitsverhalten
23
Work behaviour
23
Brand
20
Customer loyalty
20
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Undetermined
294
Free
35
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Article
395
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1
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Article in journal
396
Aufsatz in Zeitschrift
396
Aufsatzsammlung
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1
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1
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English
396
Author
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Prentice, Catherine
10
Söderlund, Magnus
10
Park, Jungkun
5
Quach, Sara
5
Paul, Justin
4
Rokonuzzaman, Md
4
Seger-Guttmann, Tali
4
Borges, Adilson
3
Cambra-Fierro, Jesús
3
Fernandes, Teresa
3
Harun, Ahasan
3
Hyun, Hyowon
3
Iyer, Pramod
3
Karande, Kiran
3
Khan, Imran
3
Konuk, Faruk Anıl
3
Ladhari, Riadh
3
Loureiro, Sandra Maria Correia
3
Pacheco, Natália Araújo
3
Park, Eunil
3
Prybutok, Victor R.
3
Rosenbaum, Mark S.
3
Shamim, Amjad
3
Shin, Yuhyung
3
Song, Mengmeng
3
Al Khateeb, Amr
2
Alnawas, Ibrahim
2
Antwi, Collins Opoku
2
Asante, Daniel
2
Asante, Eric Adom
2
Ashill, Nicholas J.
2
Babin, Barry J.
2
Bala, Pradip Kumar
2
Bambauer-Sachse, Silke
2
Bilgihan, Anil
2
Boadi, Evans Asante
2
Boakye, Kwabena G.
2
Brengman, Malaika
2
Chakraborty, Shibashish
2
Chen, Mu-Chen
2
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Journal of retailing and consumer services
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
691
International journal of hospitality management
613
International journal of productivity and quality management : IJPQM
597
NBER working paper series
547
International journal of quality & reliability management
542
The TQM journal : the international review of organizational improvement
522
International journal of production research
510
Working paper / National Bureau of Economic Research, Inc.
480
NBER Working Paper
460
Journal of business research : JBR
384
The service industries journal
361
Total quality management & business excellence
360
International journal of production economics
335
International journal of contemporary hospitality management
297
International Journal of Quality & Reliability Management
294
The journal of services marketing
264
Discussion paper series / IZA
257
Quality management journal : QMJ
239
SpringerLink / Bücher
227
International journal of six sigma and competitive advantage : IJSSCA
203
Auditing : a journal of practice & theory
198
International journal of quality and service sciences
194
Journal of hospitality marketing & management
188
European journal of operational research : EJOR
187
Tourism management : research, policies, practice
186
Management science : journal of the Institute for Operations Research and the Management Sciences
185
Discussion paper / Centre for Economic Policy Research
182
Cogent business & management
178
International journal of services and operations management
174
IZA Discussion Paper
155
Health care management review : the journal for health care management research
151
Journal of air transport management
150
Europäische Hochschulschriften / 5
149
CESifo working papers
145
The TQM Magazine
143
Services marketing quarterly
138
Service business
133
Journal of Services Marketing
132
The TQM Journal
130
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ECONIS (ZBW)
396
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396
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1
In-store quality (in)congruency as a driver of perceived legitimacy and shopping behavior
Chaney, Damien
;
Lunardo, Renaud
;
Saintives, Camille
- In:
Journal of retailing and consumer services
24
(
2015
),
pp. 51-59
Persistent link: https://www.econbiz.de/10010528609
Saved in:
2
Platform quality factors influencing content providers' loyalty
Kim, Junic
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012502736
Saved in:
3
Multichannel integration quality : a systematic review and agenda for future research
Hossain, Tasnim M. Taufique
;
Akter, Shahriar
;
Uraiporn …
- In:
Journal of retailing and consumer services
49
(
2019
),
pp. 154-163
Persistent link: https://www.econbiz.de/10012025842
Saved in:
4
Competitiveness vis-à-vis service quality as drivers of customer loyalty mediated by perceptions of regulation and stability in steady and volatile markets
Baumann, Christoph
;
Hoadley, Susan
;
Hamin, Hamin
; …
- In:
Journal of retailing and consumer services
36
(
2017
),
pp. 62-74
Persistent link: https://www.econbiz.de/10011697886
Saved in:
5
Price and quality decisions in a vertically-differentiated supply chain with an "Online-to-Store" channel
Hou, Rui
;
Zhao, You
;
Zhu, Mengqiang
;
Lin, Xiaogang
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-21
Persistent link: https://www.econbiz.de/10012648849
Saved in:
6
Leveraging employee emotional intelligence in casino profitability
Prentice, Catherine
- In:
Journal of retailing and consumer services
33
(
2016
),
pp. 127-134
Persistent link: https://www.econbiz.de/10011598711
Saved in:
7
The effect of frontline employees' personal self-disclosure on consumers' encounter experience
Andersson, Pernille K.
;
Gustafsson, Anders
;
Kristensson, Per
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 40-49
Persistent link: https://www.econbiz.de/10011473141
Saved in:
8
The influence of quality cues and typicality cues on restaurant purchase intention
Roest, Henk
;
Rindfleisch, Aric
- In:
Journal of retailing and consumer services
17
(
2010
)
1
,
pp. 10-18
Persistent link: https://www.econbiz.de/10003938036
Saved in:
9
Linkages of retailer personality, perceived quality and purchase intention with retailer loyalty : a study of Indian non-food retailing
Das, Gopal
- In:
Journal of retailing and consumer services
21
(
2014
)
3
,
pp. 407-414
Persistent link: https://www.econbiz.de/10010348744
Saved in:
10
CSR : consumer responses to the social quality of private labels
Mejri, Chiraz Aouina
;
Bhatli, Dhruv
- In:
Journal of retailing and consumer services
21
(
2014
)
3
,
pp. 357-363
Persistent link: https://www.econbiz.de/10010348750
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