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Understanding post-pandemic market segmentation through perceived risk, behavioural intention, and emotional wellbeing of consumers
Sukanlaya Sawang; Lee, Chia-Chi; Chou, Cindy Yunhsin; … - In: Journal of retailing and consumer services 75 (2023), pp. 1-9
Persistent link: https://www.econbiz.de/10014371803
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Online consumer resilience during a pandemic : an exploratory study of e-commerce behavior before, during and after a COVID-19 lockdown
Guthrie, Cameron; Wamba, Samuel Fosso; Arnaud, Jean-Brice - In: Journal of retailing and consumer services 61 (2021), pp. 1-15
Persistent link: https://www.econbiz.de/10012581913
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COVID-19 and retail : the catalyst for e-commerce in Belgium?
Beckers, Joris; Weekx, Simon; Beutels, Philippe; … - In: Journal of retailing and consumer services 62 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10012648939
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The role of social media in internet banking transition during COVID-19 pandemic : using multiple methods and sources in qualitative research
Naeem, Muhammad; Ozuem, Wilson - In: Journal of retailing and consumer services 60 (2021), pp. 1-15
Persistent link: https://www.econbiz.de/10012502713
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Appreciation vs. apology : when and why does face covering requirement increase revisit intention?
Luo, Anqi; Ye, Tian; Xue, Xunyue; Mattila, Anna S. - In: Journal of retailing and consumer services 63 (2021), pp. 1-8
Persistent link: https://www.econbiz.de/10012665924
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A technology-people-integrated toolkit for retail care management during a crisis
Priporas, Constantinos Vasilios; Nagarajan, Durga Vellore; … - In: Journal of retailing and consumer services 73 (2023), pp. 1-13
Persistent link: https://www.econbiz.de/10014303118
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Exploring customer concerns on service quality under the COVID-19 crisis : a social media analytics study from the retail industry
Li, Xinwei; Xu, Mao; Zeng, Wenjuan; Tse, Ying Kei; … - In: Journal of retailing and consumer services 70 (2023), pp. 1-15
Persistent link: https://www.econbiz.de/10014239860
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Consumers and service robots : power relationships amid COVID-19 pandemic
Merdin-Uygur, Ezgi; Ozturkcan, Selcen - In: Journal of retailing and consumer services 70 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10014240288
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Brand competitiveness and resilience to exogenous shock : usage of smartphone apps during the COVID-19 pandemic
Katsumata, Sotaro; Nishimoto, Akihiro; Kannan, P. K. - In: Journal of retailing and consumer services 75 (2023), pp. 1-15
Persistent link: https://www.econbiz.de/10014371760
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Examining tourist citizenship behaviors through affective, cognitive, behavioral engagement and reputation: Symmetrical and asymmetrical approaches
Rather, Raouf Ahmad; Raisinghani, Manju; Gligor, David; … - In: Journal of retailing and consumer services 75 (2023), pp. 1-16
Persistent link: https://www.econbiz.de/10014372550