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Can constructive deviance be empowered? : a multi-level field study in Australian supermarkets
Mertens, Willem; Recker, Jan - In: Journal of retailing and consumer services 54 (2020), pp. 1-12
Persistent link: https://www.econbiz.de/10012238351
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Impact of transformational leadership on service delivery behaviours of frontline service employees
Jauhari, Hemang; Kumar, Manish; Pandey, Jayesh - In: Journal of retailing and consumer services 79 (2024), pp. 1-15
Persistent link: https://www.econbiz.de/10015098526
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The role of psychological ownership in shoplifting prevention : an exploratory study
Potdar, Balkrushna; Guthrie, John; Gnoth, Juergen; … - In: Journal of retailing and consumer services 44 (2018), pp. 253-265
Persistent link: https://www.econbiz.de/10011904423
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Constructive deviance as a driver for performance in retail
Mertens, Willem; Recker, Jan; Kummer, Tyge-F.; Viaene, Stijn - In: Journal of retailing and consumer services 30 (2016), pp. 193-203
Persistent link: https://www.econbiz.de/10011473197
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The role of identification in frontline employee decision-making
Di Mascio, Rita; Fatima, Johra - In: Journal of retailing and consumer services 43 (2018), pp. 131-138
Persistent link: https://www.econbiz.de/10011883182
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The ethical edge : unveiling the power of virtuousness in retailing from employees’ perspectives
Mayr, Kathrin; Teller, Christoph - In: Journal of retailing and consumer services 81 (2024), pp. 1-14
Persistent link: https://www.econbiz.de/10015123672
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Promoting individual and organization-oriented sustainable behaviors among employees in tourism and hospitality
Chua, Bee-Lia; Chi, Xiaoting; Wichupankul, Surarak; … - In: Journal of retailing and consumer services 79 (2024), pp. 1-11
Persistent link: https://www.econbiz.de/10015098571
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Leading ethically to shape service-oriented organizational citizenship behavior among tourism salespersons : dual mediation paths and moderating role of service role identity
Luu Trong Tuan; Vu Thanh Ngan - In: Journal of retailing and consumer services 60 (2021), pp. 1-14
Persistent link: https://www.econbiz.de/10012502636
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How store managers can empower their teams to engage in constructive deviance : theory development through a multiple case study
Mertens, Willem; Recker, Jan - In: Journal of retailing and consumer services 52 (2020), pp. 1-17
Persistent link: https://www.econbiz.de/10012132268
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An empirical study on the dark side of service employees' AI awareness : behavioral responses, emotional mechanisms, and mitigating factors
Zhou, Shuai; Yi, Ni; Rasiah, Rajah; Zhao, Haipeng; Mo, Zile - In: Journal of retailing and consumer services 79 (2024), pp. 1-15
Persistent link: https://www.econbiz.de/10015100912