Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Academic Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of service management"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Consumer responses to compensa...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Consumer behaviour
9
Konsumentenverhalten
9
Artificial intelligence
3
Beziehungsmarketing
3
Customer satisfaction
3
Dienstleistungssektor
3
Kundenzufriedenheit
3
Künstliche Intelligenz
3
Relationship marketing
3
Service industry
3
Beschwerdemanagement
2
Complaint management
2
Dienstleistungsqualität
2
Emotion
2
Service quality
2
AI
1
Agency
1
Agency theory
1
Arbeitsverhalten
1
Attitudinal loyalty
1
Auslandsverlagerung
1
B-to-B-Marketing
1
B2B
1
Behavioural loyalty
1
Bibliometrics
1
Bibliometrie
1
Blame attributions
1
Brand
1
Brand management
1
Business services
1
Business-to-business marketing
1
Cause-Related Marketing
1
Cause-related marketing
1
Concierge
1
Consumer psychology
1
Corporate Social Responsibility
1
Corporate social responsibility
1
Cultural identity
1
Customer acquisition
1
Customer journey
1
more ...
less ...
Online availability
All
Undetermined
5
Free
3
Type of publication
All
Article
19
Type of publication (narrower categories)
All
Article in journal
14
Aufsatz in Zeitschrift
14
Language
All
English
14
Undetermined
5
Author
All
Wirtz, Jochen
15
Mattila, Anna S.
7
Ramaseshan, B.
3
Ambtman, Anouk den
2
Ehret, Michael
2
Grandey, Alicia
2
Hanks, Lydia
2
Horváth, Csilla
2
Rafaeli, Anat
2
Ravid, Shy
2
Steiner, Dirk D.
2
Tambyah, Siok Kuan
2
Tuzovic, Sven
2
Alavipour, Roya Sadat
1
Bloemer, Johanna M.
1
Bloemer, Josée
1
Bowen, David E.
1
Brunner, Amelia
1
Canli, Zeynep Gurhan
1
Choi, Choongbeom
1
Darani, Tiffany
1
Ehrhart, Karen Holcombe
1
Fisk, Raymond P.
1
Georgi, Dominik
1
Groth, Markus
1
Grönroos, Christian
1
Han, Rachel
1
Holtom, Brooks C.
1
Kandampully, Jay
1
Kimes, Sheryl E.
1
Klundert, Joris van de
1
Kowalkowski, Christian
1
Kunz, Werner H.
1
Kuppelwieser, Volker G.
1
Liu, Qing
1
Noone, Breffni M.
1
Orth, Ulrich R.
1
Paluch, Stefanie
1
Pitardi, Valentina
1
Smith, Nicholas A.
1
more ...
less ...
Published in...
All
Journal of service management
International journal of hospitality management
60
The journal of services marketing
29
Journal of Services Marketing
28
Journal of business research : JBR
22
Journal of Service Management
21
International journal of service industry management : IJSIM
18
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
14
Winning in service markets series
13
International journal of contemporary hospitality management
12
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
10
International Journal of Contemporary Hospitality Management
9
Managing service quality : MSQ ; an international journal
9
Cornell hospitality quarterly : CQ
8
Journal of service research
8
Journal of service research : JSR
8
Journal of the Academy of Marketing Science
7
The Cornell hospitality quarterly
7
Tourism management : research, policies, practice
7
Journal of hospitality marketing & management
6
Asia Pacific journal of management : APJM ; a publication of the Faculty of Business Administration, National University of Singapore
5
Harvard-Business-Manager : das Wissen der Besten
5
Journal of travel and tourism marketing
5
Psychology & marketing
5
Journal of Business Research
4
Journal of retailing
4
Harvard business review : HBR
3
Journal of Consumer Marketing
3
The service industries journal
3
Berichte / Forschungsinstitut der Internationalen Wissenschaftlichen Vereinigung Weltwirtschaft und Weltpolitik (IWVWW) e.V.
2
Business strategy review
2
European journal of marketing
2
European journal of operational research : EJOR
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
International Marketing Review
2
International journal of consumer studies
2
International journal of internet marketing and advertising : IJIMA
2
International journal of retail & distribution management
2
International marketing review
2
Journal of Asian business
2
more ...
less ...
Source
All
ECONIS (ZBW)
14
OLC EcoSci
5
Showing
1
-
10
of
19
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Organizational learning from customer feedback received by service employees: A social capital perspective
Wirtz, Jochen
;
Tambyah, Siok Kuan
;
Mattila, Anna S.
- In:
Journal of service management
21
(
2010
)
3
,
pp. 363-388
Persistent link: https://www.econbiz.de/10008426062
Saved in:
2
Perceived service encounter pace and customer satisfaction: An empirical study of restaurant experiences
Noone, Breffni M.
;
Kimes, Sheryl E.
;
Mattila, Anna S.
; …
- In:
Journal of service management
20
(
2009
)
3/4
,
pp. 380-403
Persistent link: https://www.econbiz.de/10008374469
Saved in:
3
Organizational learning from customer feedback received by service employees : a social capital perspective
Wirtz, Jochen
;
Tambyah, Siok Kuan
;
Mattila, Anna S.
- In:
Journal of service management
21
(
2010
)
3
,
pp. 363-387
Persistent link: https://www.econbiz.de/10003993797
Saved in:
4
Emotion display rules at work in the global service economy: the special case of the customer
Grandey, Alicia
;
Rafaeli, Anat
;
Ravid, Shy
;
Wirtz, Jochen
; …
- In:
Journal of service management
21
(
2010
)
3
,
pp. 388-413
Persistent link: https://www.econbiz.de/10008426061
Saved in:
5
Managing brands and customer engagement in online brand communities
Wirtz, Jochen
;
Ambtman, Anouk den
;
Bloemer, Josée
; …
- In:
Journal of service management
24
(
2013
)
3
,
pp. 223-244
Persistent link: https://www.econbiz.de/10010132551
Saved in:
6
Service robots, agency and embarrassing service encounters
Pitardi, Valentina
;
Wirtz, Jochen
;
Paluch, Stefanie
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 389-414
Persistent link: https://www.econbiz.de/10012880733
Saved in:
7
Emotion display rules at work in the global service economy: the special case of the customer
Grandey, Alicia
;
Rafaeli, Anat
;
Ravid, Shy
;
Wirtz, Jochen
; …
- In:
Journal of service management
21
(
2010
)
3
,
pp. 388-412
Persistent link: https://www.econbiz.de/10003993798
Saved in:
8
Managing brands and customer engagement in online brand communities
Wirtz, Jochen
;
Ambtman, Anouk den
;
Bloemer, Johanna M.
; …
- In:
Journal of service management
24
(
2013
)
3
,
pp. 223-244
Persistent link: https://www.econbiz.de/10009765063
Saved in:
9
The role of marketing in today's enterprise
Wirtz, Jochen
;
Tuzovic, Sven
;
Kuppelwieser, Volker G.
- In:
Journal of service management
25
(
2014
)
2
,
pp. 171-194
Persistent link: https://www.econbiz.de/10010343485
Saved in:
10
Global business services : increasing specialization and integration of the world economy as drivers of economic growth
Wirtz, Jochen
;
Tuzovic, Sven
;
Ehret, Michael
- In:
Journal of service management
26
(
2015
)
4
,
pp. 565-587
Persistent link: https://www.econbiz.de/10011416711
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
