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Arbeitsverhalten
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Journal of service management
Journal of Hospitality and Tourism Technology
5
Journal of hospitality marketing & management
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Tourism analysis : an interdisciplinary tourism & hospitality journal
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International journal of hospitality management
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Tourism economics : the business and finance of tourism and recreation
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International Journal of Contemporary Hospitality Management
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Journal of Service Management
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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Handbook of hospitality marketing management
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International journal of contemporary hospitality management
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International journal of hospitality & tourism administration
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Journal of Air Transport Management
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The Cornell School of hotel administration handbook of applied hospitality strategy
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Explaining why employee-customer orientation influences customers' perceptions of the service encounter
Gazzoli, Gabriel
;
Hancer, Murat
;
Kim, BeomCheol (Peter)
- In:
Journal of service management
24
(
2013
)
4
,
pp. 382-400
Persistent link: https://www.econbiz.de/10010156842
Saved in:
2
Explaining why employee-customer orientation influences customers' perceptions of the service encounter
Gazzoli, Gabriel
;
Hancer, Murat
;
Kim, Peter Beomcheol
- In:
Journal of service management
24
(
2013
)
4
,
pp. 382-400
Persistent link: https://www.econbiz.de/10009790197
Saved in:
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