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Re-investigating the nature of tangibility/intangibility and its influence on consumer experiences
Hellén, Katarina; Gummerus, Johanna - In: Journal of service management 24 (2013) 2, pp. 130-150
Persistent link: https://www.econbiz.de/10010122064
Cover Image
Re-investigating the nature of tangibility/intangibility and its influence on consumer experiences
Hellén, Katarina; Gummerus, Johanna - In: Journal of service management 24 (2013) 2, pp. 130-150
Persistent link: https://www.econbiz.de/10009742804
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Preferential treatment in the service encounter
Söderlund, Magnus; Liljander, Veronica; Gummerus, Johanna - In: Journal of service management 25 (2014) 4, pp. 512-530
Persistent link: https://www.econbiz.de/10010405209