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~isPartOf:"Journal of service research"
~subject:"Beziehungsmarketing"
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Öko-effiziente Dienstleistunge...
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Beziehungsmarketing
Dienstleistung
18
Services
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Dienstleistungssektor
13
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Dienstleistungsqualität
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Service quality
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service design
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machine learning
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Mende, Martin
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Spanjol, Jelena
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Spann, Martin
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Subramony, Mahesh
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Journal of service research
The journal of services marketing
22
Journal of service management
18
Journal of service research : JSR
15
SpringerLink / Bücher
13
Journal of business research : JBR
9
Journal of retailing and consumer services
9
International journal of hospitality management
8
Services marketing quarterly
8
Industrial marketing management : the international journal for industrial and high-tech firms
7
The service industries journal
7
Tourism management : research, policies, practice
7
Basler Schriften zum Marketing
6
Gabler Edition Wissenschaft
6
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
6
Faculty & research / Insead : working paper series
5
Forum Dienstleistungsmanagement
5
Schriften zum Produktionsmanagement
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
4
International journal of services and operations management
4
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
4
Managing service quality : MSQ ; an international journal
4
Marketing intelligence & planning
4
Neue betriebswirtschaftliche Forschung : Nbf
4
Service business
4
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
International journal of contemporary hospitality management
3
International journal of services, economics and management
3
Journal of service theory and practice
3
Journal of the Academy of Marketing Science
3
Konzepte für das Service Engineering : Modularisierung, Prozessgestaltung und Produktivitätsmanagement ; mit 10 Tabellen
3
Management decision : MD
3
Managing consumer services : factory or theater?
3
Schriftenreihe innovatives Dienstleistungsmanagement
3
Service Value als Werttreiber : Konzepte, Messung und Steuerung
3
Springer eBook Collection / Business and Economics
3
Wissenschaft & Praxis
3
Beiträge zur empirischen Marketing- und Vertriebsforschung
2
Die Betriebswirtschaft : DBW
2
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
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ECONIS (ZBW)
5
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1
Customer ethnic bias in service encounters
Linzmajer, Marc
;
Brach, Simon
;
Walsh, Gianfranco
; …
- In:
Journal of service research
23
(
2020
)
2
,
pp. 194-210
Persistent link: https://www.econbiz.de/10012216633
Saved in:
2
Managing customer uncertainty in making service offshoring decisions
Lu, Lu
;
Gregory, Gary D.
;
Ngo, Liem Viet
;
Bagozzi, …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 500-519
Persistent link: https://www.econbiz.de/10012662582
Saved in:
3
Consumers on the job : contextualization crafting in expert services
Azzari, Courtney Nations
;
Anderson, Laurel
;
Mende, Martin
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 520-541
Persistent link: https://www.econbiz.de/10012662583
Saved in:
4
Impact of proactive postsales service and cross-selling activities on customer churn and service calls
Becker, Jan U.
;
Spann, Martin
;
Barrot, Christian
- In:
Journal of service research
23
(
2020
)
1
,
pp. 53-69
Persistent link: https://www.econbiz.de/10012183586
Saved in:
5
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
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