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Dienstleistungsqualität
80
Service quality
80
Beziehungsmarketing
40
Consumer behaviour
40
Konsumentenverhalten
40
Relationship marketing
40
Customer satisfaction
39
Kundenzufriedenheit
39
Dienstleistungssektor
25
Service industry
25
Customer service
23
Kundenservice
23
Beschwerdemanagement
17
Complaint management
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Dienstleistung
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Emotion
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Künstliche Intelligenz
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Services marketing
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service recovery
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frontline employees
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service robots
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Gesundheitsversorgung
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Health care
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Kundenintegration
5
Viral marketing
5
Virales Marketing
5
artificial intelligence
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customer experience
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Dienstleistungsmanagement
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Danaher, Tracey S.
4
Grégoire, Yany
4
Huang, Ming-Hui
4
Arnold, Todd J.
3
Berry, Leonard L.
3
De Keyser, Arne
3
Hogreve, Jens
3
Voorhees, Clay M.
3
Wirtz, Jochen
3
Attai, Deanna J.
2
Becker, Jan U.
2
Blut, Markus
2
Brady, Michael K.
2
Gremler, Dwayne D.
2
Groth, Markus
2
Hanson, Sara
2
Howard, Chuck
2
Jung, Jin Ho
2
Keiningham, Timothy
2
Lechner, Andreas
2
Lemon, Katherine N.
2
Mathmann, Frank
2
Mattila, Anna S.
2
McColl-Kennedy, Janet R.
2
McLeay, Fraser
2
Moore, Sarah G.
2
Ostrom, Amy L.
2
Rafaeli, Anat
2
Spann, Martin
2
Subramony, Mahesh
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Walsh, Gianfranco
2
Aksoy, Lerzan
1
Albrecht, Arne Keno
1
Anderson, Laurel
1
Andzulis, James
1
Arnould, Eric J.
1
Ashtar, Shelly
1
Auh, Seigyoung
1
Azzari, Courtney Nations
1
Bagherzadeh, Ramin
1
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Journal of service research
International journal of hospitality management
474
Journal of retailing and consumer services
336
The service industries journal
317
Journal of business research : JBR
263
The journal of services marketing
256
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
227
International journal of contemporary hospitality management
224
NBER working paper series
205
Auditing : a journal of practice & theory
192
NBER Working Paper
187
Working paper / National Bureau of Economic Research, Inc.
178
Journal of hospitality marketing & management
164
Tourism management : research, policies, practice
152
Journal of air transport management
139
International journal of quality & reliability management
138
Services marketing quarterly
136
The TQM journal : the international review of organizational improvement
136
Journal of Services Marketing
130
International journal of quality and service sciences
128
Journal of travel and tourism marketing
127
International journal of productivity and quality management : IJPQM
122
Service business
117
Journal of service management
115
Health care management review : the journal for health care management research
113
Cogent business & management
110
The accounting review : a publication of the American Accounting Association
105
Discussion paper series / IZA
104
International journal of services and operations management
103
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
99
Journal of service research : JSR
99
Total quality management & business excellence
99
Managerial auditing journal
96
Quality management journal : QMJ
96
Economics of education review
86
Journal of health economics
84
Managing service quality : MSQ ; an international journal
83
International journal of services, economics and management
82
International journal of auditing : IJA
78
Management science : journal of the Institute for Operations Research and the Management Sciences
75
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ECONIS (ZBW)
80
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1
A common identity intervention to improve service quality for consumers experiencing vulnerabilities
Cabano, Frank G.
;
Minton, Elizabeth A.
- In:
Journal of service research
26
(
2023
)
4
,
pp. 597-613
Persistent link: https://www.econbiz.de/10014580337
Saved in:
2
Dynamic customer value cocreation in healthcare
Danaher, Tracey S.
;
Danaher, Peter J.
;
Sweeney, Jillian C.
- In:
Journal of service research
27
(
2024
)
2
,
pp. 177-193
Persistent link: https://www.econbiz.de/10014580413
Saved in:
3
Assessing value from business-to-business services relationships : temporality, tangibility, temperament, and trade-offs
Lyons, Paul
;
Brennan, Louis
- In:
Journal of service research
22
(
2019
)
1
,
pp. 27-43
Persistent link: https://www.econbiz.de/10012005761
Saved in:
4
Assessing the effects of service variability on consumer confidence and behavior
Voorhees, Clay M.
;
Beck, Jonathan M.
;
Randhawa, Praneet
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 405-420
Persistent link: https://www.econbiz.de/10012592947
Saved in:
5
Autonomy or security? : core value trade-offs and spillovers in servicescapes for vulnerable customers
Sandberg, Birgitta
;
Hurmerinta, Leila
;
Leino, Henna M.
; …
- In:
Journal of service research
25
(
2022
)
1
,
pp. 9-28
Persistent link: https://www.econbiz.de/10012887031
Saved in:
6
Vital service captivity : coping strategies and identity negotiation
Guillemot, Samuel
;
Dyen, Margot
;
Tamaro, Annick
- In:
Journal of service research
25
(
2022
)
1
,
pp. 66-85
Persistent link: https://www.econbiz.de/10012887035
Saved in:
7
The conflicting conventions of care : transformative service as justice and agape
Varman, Rohit
;
Vijay, Devi
;
Skålén, Per
- In:
Journal of service research
25
(
2022
)
1
,
pp. 86-107
Persistent link: https://www.econbiz.de/10012887036
Saved in:
8
Perspectives on the organizational context of frontlines : a commentary
Schneider, Benjamin
;
Bowen, David E.
- In:
Journal of service research
22
(
2019
)
1
,
pp. 3-7
Persistent link: https://www.econbiz.de/10012005736
Saved in:
9
Improving how clinicians communicate with patients : an integrative review and framework
Danaher, Tracey S.
;
Berry, Leonard L.
;
Howard, Chuck
; …
- In:
Journal of service research
26
(
2023
)
4
,
pp. 493-510
Persistent link: https://www.econbiz.de/10014580301
Saved in:
10
In reply: where reshaping communications in healthcare service begins
Berry, Leonard L.
;
Danaher, Tracey S.
;
Moore, Sarah G.
; …
- In:
Journal of service research
26
(
2023
)
4
,
pp. 517-520
Persistent link: https://www.econbiz.de/10014580304
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