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Beziehungsmarketing
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group service failure
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Journal of service research
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Retailing in the 21st century : current and future trends
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ECONIS (ZBW)
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The effect of compensation size on recovery satisfaction after group service failures: the role of group versus individual service recovery
Albrecht, Arne Keno
;
Schäfers, Tobias
;
Walsh, Gianfranco
; …
- In:
Journal of service research
22
(
2019
)
1
,
pp. 60-74
Persistent link: https://www.econbiz.de/10012005769
Saved in:
2
The dark side of customer participation : when customer participation in service co-development leads to role stress
Blut, Markus
;
Heirati, Nima
;
Schoefer, Klaus
- In:
Journal of service research
23
(
2020
)
2
,
pp. 156-173
Persistent link: https://www.econbiz.de/10012216513
Saved in:
3
Customer perceived value : a comprehensive meta-analysis
Blut, Markus
;
Chaney, Damien
;
Lunardo, Renaud
; …
- In:
Journal of service research
27
(
2024
)
4
,
pp. 501-524
Persistent link: https://www.econbiz.de/10015375727
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