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Unlocking emotional labor : how organizational control systems shape frontline service employees' emotional labor
Hur, Won-Moo; Park, Hyewon; Chung, June-ho - In: Journal of service theory and practice 34 (2024) 6, pp. 915-940
Persistent link: https://www.econbiz.de/10015198402
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Relaxation, morning recovery state and customer- and coworker-directed extra-role service behavior : the moderating effect of work-family interface
Park, Hyewon; Hur, Won-Moo; Rhee, Seung-Yoon - In: Journal of service theory and practice 33 (2023) 6, pp. 748-770
Persistent link: https://www.econbiz.de/10014448084
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How and when does job crafting contribute to franchised restaurant managers' service performance? : the moderation of headquarter control systems
Hur, Won-Moo; Shin, Yuhyung; Hwang, Hansol - In: Journal of service theory and practice 32 (2022) 3, pp. 378-399
Persistent link: https://www.econbiz.de/10013273024