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Journal of service theory and practice
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Investigating the influence of perceived humanization of service encounters on value creation of chatbot-assisted services
Khan, Md Irfanuzzaman
;
Fatima, Johra Kayeser
; …
- In:
Journal of service theory and practice
35
(
2025
)
1
,
pp. 56-88
Persistent link: https://www.econbiz.de/10015199571
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The straw that breaks the camel's back : service provider vulnerability to customer incivility
Loh, Jennifer
;
Khan, Md Irfanuzzaman
;
Johns, Raechel
- In:
Journal of service theory and practice
32
(
2022
)
4
,
pp. 545-564
Persistent link: https://www.econbiz.de/10013273063
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