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~isPartOf:"Marketing intelligence & planning"
~subject:"Beziehungsmarketing"
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Öko-effiziente Dienstleistunge...
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Beziehungsmarketing
Consumer behaviour
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Marketing intelligence & planning
The journal of services marketing
22
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SpringerLink / Bücher
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Journal of business research : JBR
9
Journal of retailing and consumer services
9
International journal of hospitality management
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Services marketing quarterly
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Industrial marketing management : the international journal for industrial and high-tech firms
7
The service industries journal
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Tourism management : research, policies, practice
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Basler Schriften zum Marketing
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Gabler Edition Wissenschaft
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Faculty & research / Insead : working paper series
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Forum Dienstleistungsmanagement
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Journal of service research
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International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
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International journal of services and operations management
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Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
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Managing service quality : MSQ ; an international journal
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Neue betriebswirtschaftliche Forschung : Nbf
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Service business
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
International journal of contemporary hospitality management
3
International journal of services, economics and management
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Journal of service theory and practice
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Journal of the Academy of Marketing Science
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Konzepte für das Service Engineering : Modularisierung, Prozessgestaltung und Produktivitätsmanagement ; mit 10 Tabellen
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Management decision : MD
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Managing consumer services : factory or theater?
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Schriftenreihe innovatives Dienstleistungsmanagement
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Service Value als Werttreiber : Konzepte, Messung und Steuerung
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Springer eBook Collection / Business and Economics
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Beiträge zur empirischen Marketing- und Vertriebsforschung
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Die Betriebswirtschaft : DBW
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Who is talking, who is listening? : service recovery through online customer-to-customer interactions
Xu, Yingzi
;
Yap, Sheau-Fen
;
Hyde, Kenneth F.
- In:
Marketing intelligence & planning
34
(
2016
)
3
,
pp. 421-443
Persistent link: https://www.econbiz.de/10011571115
Saved in:
2
Dysfunctional customer behavior and commitment to service quality
Lee, Kangcheol
;
Gong, Taeshik
- In:
Marketing intelligence & planning
40
(
2022
)
8
,
pp. 1024-1037
Persistent link: https://www.econbiz.de/10013393638
Saved in:
3
Value, satisfaction, loyalty and retention in professional services
Trasorras, Rene
;
Weinstein, Art
;
Abratt, Russell
- In:
Marketing intelligence & planning
27
(
2009
)
5
,
pp. 615-632
Persistent link: https://www.econbiz.de/10009526335
Saved in:
4
Customer participation, innovative aspects of services and outcomes
Nyadzayo, Munyaradzi
;
Leckie, Civilai
;
Johnson, Lester W.
- In:
Marketing intelligence & planning
41
(
2023
)
1
,
pp. 1-15
Persistent link: https://www.econbiz.de/10013532100
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