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Service pricing with loss-averse customers
Yang, Liu; Guo, Pengfei; Wang, Yulan - In: Operations research 66 (2018) 3, pp. 761-777
Persistent link: https://www.econbiz.de/10011884293
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Routing and staffing in customer service chat systems with impatient customers
Tezcan, Tolga; Zhang, Jiheng - In: Operations research 62 (2014) 4, pp. 943-956
Persistent link: https://www.econbiz.de/10010403097
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Staffing call centers with impatient customers : refinements to many-server asymptotics
Zhang, Bo; Leeuwaarden, Johan S. H. van; Zwart, Bert - In: Operations research 60 (2012) 2, pp. 461-474
Persistent link: https://www.econbiz.de/10009554757
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When service times depend on customers' delays : a relationship between two models of dependence
Wu, Chenguang; Bassamboo, Achal; Perry, Ohad - In: Operations research 70 (2022) 6, pp. 3345-3354
Persistent link: https://www.econbiz.de/10014307824
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Information and memory in dynamic resource allocation
Xu, Kuang; Zhong, Yuan - In: Operations research 68 (2020) 6, pp. 1698-1715
Persistent link: https://www.econbiz.de/10012392156
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To batch or not to batch? : impact of admission batching on emergency department boarding time and physician productivity
Feizi, Arshya; Carson, Anita; Jaeker, Jillian A. Berry; … - In: Operations research 71 (2023) 3, pp. 939-957
Persistent link: https://www.econbiz.de/10014309104
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Strategic customers in a transportation station : when is it optimal to wait?
Manou, Athanasia; Economou, Antonis; Karaesmen, Fikri - In: Operations research 62 (2014) 4, pp. 910-925
Persistent link: https://www.econbiz.de/10010403104
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Need for speed : the impact of in-process delays on customer behavior in online retail
Gallino, Santiago; Karacaoglu, Nil; Moreno, Antonio - In: Operations research 71 (2023) 3, pp. 876-894
Persistent link: https://www.econbiz.de/10014309090
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Nudging patient choice : reducing no-shows using waits framing messaging
Liu, Jiayi; Diwas KC - In: Operations research 71 (2023) 3, pp. 1004-1020
Persistent link: https://www.econbiz.de/10014309149
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Screening strategies for patients on the kidney transplant waiting list
Sabouri, Alireza; Huh, Woonghee Tim; Shechter, Steven M. - In: Operations research 65 (2017) 5, pp. 1131-1146
Persistent link: https://www.econbiz.de/10011757257