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27.09.1987
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Dienstleistungsmarketing
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Services marketing
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Surprenant, Carol F.
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Services Marketing Conference <6, 1987, San Diego, Calif.>
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International business and economics research journal
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International journal of electronic customer relationship management : IJECRM
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Add value to your service : the key to success
Surprenant, Carol F.
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Services Marketing Conference <6, 1987, San Diego, Calif.>
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1987
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