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How online service recovery approaches bolster recovery performance? : a multi-level perspective
Li, Chia-Ying
;
Fang, Yu-Hui
- In:
Service business
10
(
2016
)
1
,
pp. 179-200
Persistent link: https://www.econbiz.de/10011722225
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Value proposition as a catalyst for innovative service experience : the case of smart-tourism destinations
Li, Chia-Ying
;
Fang, Yu-Hui
;
Sukoco, Badri Munir
- In:
Service business
15
(
2021
)
2
,
pp. 281-308
Persistent link: https://www.econbiz.de/10012582260
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