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Hospitality servicescape effects on customer-employee interactions : a multilevel study
Kaminakis, Kostas; Karantinou, Kalipso; Koritos, Christos; … - In: Tourism management : research, policies, practice 72 (2019), pp. 130-144
Persistent link: https://www.econbiz.de/10011995787
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Effects of customer incivility on frontline employees and the moderating role of supervisor leadership style
Boukis, Achilleas; Koritos, Christos; Daunt, Kate L.; … - In: Tourism management : research, policies, practice 77 (2020), pp. 1-14
Persistent link: https://www.econbiz.de/10012151947
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Using a randomised experiment to test the causal effect of service quality on visitor satisfaction and loyalty in a remote national park
Rodger, Kate; Taplin, Ross H.; Moore, Susan A. - In: Tourism management : research, policies, practice 50 (2015), pp. 172-183
Persistent link: https://www.econbiz.de/10011312615
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The influence of competition on visitor satisfaction and loyalty
Taplin, Ross H. - In: Tourism management : research, policies, practice 36 (2013), pp. 238-246
Persistent link: https://www.econbiz.de/10009736195
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Developing a better understanding of the complexities of visitor loyalty to Karijini National Park, Western Australia
Moore, Susan A.; Rodgers, Kate; Taplin, Ross H. - In: Tourism management : research, policies, practice 62 (2017), pp. 20-28
Persistent link: https://www.econbiz.de/10011734030