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~isPartOf:"The service industries journal"
~language:"eng"
~subject:"Kundenzufriedenheit"
~subject:"SME"
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Kundenzufriedenheit
SME
E-commerce
37
Electronic Commerce
37
Dienstleistungsqualität
14
Service quality
14
Beziehungsmarketing
12
Consumer behaviour
12
Internet
12
Konsumentenverhalten
12
Relationship marketing
12
Online retailing
11
Online-Handel
11
Customer satisfaction
9
Website
7
Taiwan
6
Internet marketing
5
Online-Marketing
5
Dienstleistungssektor
3
Distribution channel
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Großbritannien
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Vertriebsweg
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Brand management
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Computerspiel
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Customer service
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Digitale Dienste
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Einzelhandel
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Holiday behaviour
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Internet-Auktion
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Kundenservice
2
Lieferantenmanagement
2
Markenführung
2
Motivation
2
Online auction
2
Reisevermittler
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Retail trade
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Archer-Brown, Chris
1
Barrera, Ramón Barrera
1
Carrión, Gabriel Cepeda
1
Chih, Wen-hai
1
Guo, Yi Maggie
1
Hsieh, Tzong-yin
1
Hsu, Li-chun
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Hung, Humphry
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Ibbotson, Patrick
1
Israeli, Aviad A.
1
Karpinski, Aryn C.
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Kim, Jung-Hwan
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Kim, Minjeong
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Lee, Seonjeong
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Liu, Chung-tzer
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McCole, Patrick
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Piercy, Niall
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Pérez Perez, Isabel
1
Ramsey, Elaine
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Ruiz Mafe, Carla
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Sanz Blas, Silvia
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Tuan Nguyen
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The service industries journal
Journal of retailing and consumer services
55
International journal of business information systems : IJBIS
26
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
26
Journal of small business and enterprise development
24
Journal of internet commerce
23
International journal of e-business research : an official publication of the Information Resources Management Association
21
International journal of electronic customer relationship management : IJECRM
21
International journal of electronic marketing and retailing : IJEMR
18
Journal of business research : JBR
18
International journal of electronic business
17
Industrial marketing management : the international journal for industrial and high-tech firms
16
Asia Pacific journal of marketing and logistics
14
Electronic commerce research
13
E-commerce adoption and small business in the global marketplace : tools for optimization
12
Information systems and e-business management : ISeB
12
International journal of internet marketing and advertising : IJIMA
12
Journal of global information management : an official publication of the Information Resources Management Association
11
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
11
E-business, e-government & small and medium-size enterprises : opportunities and challenges
10
Cogent business & management
9
Electronic commerce in small to medium-sized enterprises : frameworks, issues and implications
9
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
9
International journal of hospitality management
9
International journal of quality and service sciences
9
Premier reference source
9
Service business
9
International journal of entrepreneurship and small business
8
International journal of retail and distribution management
8
Journal of open innovation : technology, market, and complexity
8
Journal of travel and tourism marketing
8
Managing information technology in small business : challenges and solutions
8
Administrative Sciences : open access journal
7
E-business issues, challenges and opportunities for SMEs : driving competitiveness
7
Electronic commerce research and applications
7
International journal of internet and enterprise management : IJIEM
7
International journal of production economics
7
Journal of strategic marketing
7
Marketing intelligence & planning
7
Small business economics : an entrepreneurship journal
7
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ECONIS (ZBW)
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1
Key drivers of services website loyalty
Sanz Blas, Silvia
;
Ruiz Mafe, Carla
;
Pérez Perez, Isabel
- In:
The service industries journal
34
(
2014
)
5
,
pp. 455-475
Persistent link: https://www.econbiz.de/10010379358
Saved in:
2
Online service failure and propensity to suspend offline consumption
Piercy, Niall
;
Archer-Brown, Chris
- In:
The service industries journal
34
(
2014
)
8
,
pp. 659-676
Persistent link: https://www.econbiz.de/10010385543
Saved in:
3
Measuring user perceived service quality of online auction sites
Liu, Chung-tzer
;
Guo, Yi Maggie
;
Hsieh, Tzong-yin
- In:
The service industries journal
30
(
2010
)
7/8
,
pp. 1177-1197
Persistent link: https://www.econbiz.de/10003996855
Saved in:
4
Effects of web site characteristics on customer loyalty in B2B e-commerce : evidence from Taiwan
Hsu, Li-chun
;
Wang, Kai-yu
;
Chih, Wen-hai
- In:
The service industries journal
33
(
2013
)
11
,
pp. 1026-1050
Persistent link: https://www.econbiz.de/10010126458
Saved in:
5
Simultaneous measurement of quality in different online services
Barrera, Ramón Barrera
;
Carrión, Gabriel Cepeda
- In:
The service industries journal
34
(
2014
)
2
,
pp. 123-144
Persistent link: https://www.econbiz.de/10010257790
Saved in:
6
The mitigating effects of uncertainty on 'e' innovation propensity : some service sector evidence
Ramsey, Elaine
;
Ibbotson, Patrick
;
McCole, Patrick
- In:
The service industries journal
28
(
2008
)
1/2
,
pp. 53-72
Persistent link: https://www.econbiz.de/10003732958
Saved in:
7
Organisational perception of customer satisfaction: theories and evidence
Hung, Humphry
;
Wong, Yiu-hing
- In:
The service industries journal
27
(
2007
)
3/4
,
pp. 495-507
Persistent link: https://www.econbiz.de/10003502041
Saved in:
8
Conceptualization and assessment of E-service quality for luxury brands
Kim, Jung-Hwan
;
Kim, Minjeong
- In:
The service industries journal
40
(
2020
)
5/6
,
pp. 436-470
Persistent link: https://www.econbiz.de/10012208579
Saved in:
9
Customer readiness-customer participation link in e-services
Tuan Nguyen
- In:
The service industries journal
42
(
2022
)
9/10
,
pp. 738-769
Persistent link: https://www.econbiz.de/10013362141
Saved in:
10
The relationship between
Internet
addiction and negative eWOM
Israeli, Aviad A.
;
Lee, Seonjeong
;
Karpinski, Aryn C.
- In:
The service industries journal
39
(
2019
)
13/14
,
pp. 943-965
Persistent link: https://www.econbiz.de/10012205909
Saved in:
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