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The service industries journal
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When perspective-taking fails to inhibit customer aggression toward service employees
Kwon, Yongju
;
Yi, Youjae
- In:
The service industries journal
43
(
2023
)
13/14
,
pp. 1034-1054
Persistent link: https://www.econbiz.de/10014338736
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2
An integrated model of customer social exchange relationship : the moderating role of customer experience
Yi, Youjae
;
Gong, Taeshik
- In:
The service industries journal
29
(
2009
)
11/12
,
pp. 1513-1528
Persistent link: https://www.econbiz.de/10003928490
Saved in:
3
A composite measure of performance-expectation and performance-only measures
Park, Sang-June
;
Yi, Youjae
- In:
The service industries journal
37
(
2017
)
15/16
,
pp. 936-947
Persistent link: https://www.econbiz.de/10011847999
Saved in:
4
Inter-customer helping behaviors : a virtuous cycle or unwanted intrusion?
Kim, Seo Young
;
Yi, Youjae
- In:
The service industries journal
41
(
2021
)
9/10
,
pp. 633-647
Persistent link: https://www.econbiz.de/10012586853
Saved in:
5
A review of customer citizenship behaviors in the service context
Gong, Taeshik
;
Yi, Youjae
- In:
The service industries journal
41
(
2021
)
3/4
,
pp. 169-199
Persistent link: https://www.econbiz.de/10012483668
Saved in:
6
The Moderating Role of Confidence in Expectations and the Asymmetric Influence of Disconfirmation on Customer Satisfaction
Yi, Youjae
;
La, Suna
- In:
The service industries journal
23
(
2003
)
5
,
pp. 20-47
Persistent link: https://www.econbiz.de/10006251119
Saved in:
7
An integrated model of customer social exchange relationship: the moderating role of customer experience
Yi, Youjae
;
Gong, Taeshik
- In:
The service industries journal
29
(
2009
)
11
,
pp. 1513-1528
Persistent link: https://www.econbiz.de/10008328665
Saved in:
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